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Aurate
- Jewelry
- New York, NY
About this business
Location details
154 Spring St, New York, NY, 10012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 12:00 p.m. to 6:00 p.m. | |
| Thu | 12:00 p.m. to 6:00 p.m. | |
| Fri | 12:00 p.m. to 6:00 p.m. | |
| Sat | 12:00 p.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Please do not use this company, they have poor customer service and don't care about sustaining client relationship. They have decent products but it stops there. The customer service reps are confrontational, rude, and they delay correspondence. What reputable company doesn't claim their Yelp account and not listed with the BBB??? They delete most if not all negative comments on Instagram, that's why they only have a few good comments on each posting. Their support number doesn't even work! When you email them they don't re... read more
Please do not use this company, they have poor customer service and don't care about sustaining client relationship. They have decent products but it stops there. The customer service reps are confrontational, rude, and they delay correspondence. What reputable company doesn't claim their Yelp account and not listed with the BBB??? They delete most if not all negative comments on Instagram, that's why they only have a few good comments on each posting. Their support number doesn't even work! When you email them they don't re... read more
Update: 12/8/2020 I still have not received my credit. It’s been more than 2 months since they received my return. Tracking says my return arrived 9/30....this is completely unacceptable. —— Update: 10/28/2020 I have not received my in store credit...and my review never showed up on their website. I submitted the review on 8/18 and clicked confirm on their verification email. —— Very disappointed with their engraving and service. Ordered a special character on their medallion necklace, but they sent a DIFFERENT style of engr... read more
Terrible customer service! Do not have business with them! No contact number, no chat with customer service. Going to contact my credit card to cancel my payment. The worst thing was that kept deleting my comment on their Instagram post. Awful experience!
Frequently asked questions about Aurate
How is Aurate rated?
Aurate has a 3.3 star rating with 19 reviews.
When is Aurate open?
Aurate is open now. It will close at 6:00 p.m.
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