Augusta Health

Milton M 

on BBB

4 months ago

************* told me to go there to pay off my leased Highlander when the lease ended. Folsom Lake Toyota refused take the money for the payoff / purchase unless I agreed to let them finance the payoff/ purchase. I suspect that is not legal because the lease agreement and state law says I have the right to purchase the vehicle. We will see what the California *** says. Also they wanted to get my Keys and take possession up front. Thats what unscrupulous dealers do so that you can't leave while they pressure you to buy the c... read more

Jose O 

on BBB

6 months ago

Horrible experience i brought my truck in again for something i have been complaining about for years and they have never found the issue and never diagnosed it. i brought it in multiple times under warranty and they didn't take me seriously. now that its out of warranty they finally diagnosed it and where able to find the ***** dollar problem. the torque converter went out and thats what was causing the issue i had been complaining since i'm not a mechanic and couldnt tell them what was wrong they just sent me away when it ... read more

Shawn B 

on BBB

7 months ago

In my lifetime I have purchased 8 new vehicles and 4 used. In all of the new purchase experiences, I have seen it all, good and bad. I did not know what to expect when arriving at Folsom Lake Toyota, but I was pleasantly surprised by the outcome. I was treated with genuine care, interest, consideration and professionalism. They really went above and beyond to make the new car purchase easy and stress free. This is what buying a car should be. I met with ************************* first, who was great, very informative, profes... read more

Cindy Y 

on BBB

a year ago

Terrible service. We took my mothers car here for service in October. They had to order parts and we never heard back from anyone. I called the parts department and was told all the parts were in. I made another appointment for her. They could not find all of her parts. We made another appointment, and they advised she needed an additional part. That was on December 1. Weve heard nothing from anyone. I called the person who helped us and left a message asking if the additional part was in. No return call. I called the servic... read more

Alexandria F 

on BBB

2 years ago

First time buying a Toyota and after this ********** will probably be my last. I spent $50, 000 on a vehicle from them and as soon as I drove off the lot I cannot even get a return phone call. This dealer marks up their cars by adding side moldings that cost $245 thru Toyota, but they charge $1500 and a car alarm. I purchased my car over 30 days ago and have yet to have anyone call me to install the items. I finally got ahold of their sales manager **** and informed him I do not want their side moldings now that I have seen ... read more

Ron S. 

on BBB

2 years ago

Check your options sheet before signing. On Thursday 10/20/22, It started great, I found a 2017 Ford Explorer XLT with approx. 97,000, sales price 19,964. I had $5000 to put down. We started the paperwork which I said, NO OPTIONS. I did agree to one option, which was the GAP for $995 but two additional options (KARR $995 & Service plan $3795) were put on the contract. The way the finance manager presented them was if they fell under the $995 cost. Not one time, did he (Mo, the finance manager) reveal that each option had a c... read more

Abelardo C 

on BBB

2 years ago

I saw a used vehicle online and went to the dealership to take a look. It had not arrived and was informed I would be contacted once it arrived. I received a text that the vehicle was available to see and the salesperson said I could come to see it. I had a previous appointment and could not make it that evening. We scheduled a time for the next morning to see the vehicle. I arrived on Saturday 10 minutes before our appointment. I looked around and did not see the vehicle. I text the salesperson that I was on the lot. I aske... read more

Reuben A 

on BBB

2 years ago

DONT BUY A TOYOTA. This dealership made buying our new car a very bad experience for us. We knew this was not really the best time to buy a new car with the chip shortage and everything going on in the economy but when my wifes car pooped out, we had no choice. We thought about buying used but it made more sense to just buy new instead of used (used car prices are through the roof). So when we went to Folsom Lake Toyota to get a new Corolla Cross (which we were really excited about) we did not expect to get such bad customer... read more

Jerry G. 

on BBB

4 years ago

BEWARE!!!!!!!!!!!!!!! SCAMMERS This place tried ripping me off by telling me I have to pay $1000 for my radiator to be changed out when the elbow connection was the only thing broken and on it on top of that they were the ones who broke it When I called to tell them what happened they showed me a picture Of the connection broken however it wasn't even my vehicle it was a picture of someone else's I called them to confront them I was basically told by Rich Russo (if that's even his real name ) FU you're a little guy I'm a big... read more