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Audi Southampton
- Car Dealers
- Southampton, NY
About this business
Location details
51 Montauk Hwy, Southampton, NY, 11968, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
If your idea of luxury customer service is being ignored when your first in line at the service desk and being told there's nothing wrong with your car, when there definitely is, this is the place for you. This was the worst vehicle service experience I've ever had. Our new Q7 has only 7k miles on it and suddenly started making a grinding/rubbing like noise from the front of the vehicle while moving and pulsates with the rotation of the wheels. Upon explaining this to the service rep, she immediately blamed the roof rack, so... read more
I've had an excellent experience with the Audi Southampton Service Department. A special thank you to the service manager John whose leadership & customer care truly stood out. He goes above and beyond to ensure everything is handled smoothly and kept me well informed at every stage. Outstanding service from start to finish; highly recommended!
I got a flat tire on my way out of Sag Harbor , NY on a Friday evening after hours. I thought to myself how convenient, there is an Audi dealer off Montauk highway. I filled out the after hours form and left my car. Following me leaving my car, I dealt with the worst customer service of my life. It is now a week and they still have not replaced my tire. I've called every day for an update and either, no one answers the phone, no one knows what's going on or they take down your information and never call you back. I've spoken... read more
I dropped off the car yesterday morning for the annual inspection and provided my personal phone number for updates, since it was different from the one they had on file. Despite this, I never received any call. Their website shows a 6 PM closing time, but that only applies to sales the service department actually closes at 5 PM, which I found out when I tried calling at 5:10. After several follow-ups today, I eventually discovered that the car had been ready since yesterday, but no one had contacted me. Communication and ac... read more
Frequently asked questions about Audi Southampton
How is Audi Southampton rated?
Audi Southampton has a 3.9 star rating with 217 reviews.
When is Audi Southampton open?
Audi Southampton is closed now. It will open tomorrow at 9:00 a.m.
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