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Audi Service Penfold Malvern
- Automotive
- Malvern East, VIC
About this business
Location details
1852 Malvern Rd, Malvern East, VIC, 3145, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve been servicing my Audi at Audi Service Penfold Malvern since I bought my car, and up until recently my experience had been excellent. I used to live in Malvern east at that time and previous service advisors, including Michael and another advisor whose name I unfortunately can’t remember, were professional, communicated well, and my car was always returned without any issues. Unfortunately, my most recent experience with Anthony, my service advisor, has been the complete opposite. When my vehicle was ready for collectio... read more
Wish I could give this a 0 for how awful the customer service has been here. Came in on Friday 14th for a car service, the employee barely interacted with me no ‘how are you’, no engagement whatsoever. Then I start having issues with the car after the service and try to contact customer support to discuss this, waited on hold for 10mins to then be told I need to be transferred to the service team. Got transferred to the service team who picked up and then hung up on me. Called back, waited on hold for another 5mins and expla... read more
Highly Recommended Anthony Lam, Awesome advice, Service and Knowledge.
Service Advisor was super condescending & aggressive. Pity, because the Service Manager & Workshop Manager have previously been great. Definitely won’t be back when there’s such a rude individual doing frontline customer service.
Corey Fewster absolutely legend. Best customer service I have received from Audi. Will definitely return to this service centre.
Frequently asked questions about Audi Service Penfold Malvern
How is Audi Service Penfold Malvern rated?
Audi Service Penfold Malvern has a 4.3 star rating with 48 reviews.
When is Audi Service Penfold Malvern open?
Audi Service Penfold Malvern is closed now. It will open on Monday at 7:30 a.m.
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