Audi Dallas Service Center

Zain Pervaiz 

on Google

2 weeks ago

I do not usually leave reviews. It has now been 115 days without my car including additional damage done and still the repair is not fully complete. On June 20, I brought my 2022 Audi etron gt to Audi Dallas for a suspension issue. I was told an air strut had failed and that the part was coming from Germany. Was told the repair would take about 10 days. Two weeks passed. Then three. Then one month, two months, and three months with no air strut. I started contacting Audi businesses in Germany myself and spent hours tracking... read more

Ava M 

on Google

2 weeks ago

Lucio was very helpful and welcoming. Dealerships can be intimidating but I felt welcomed and taken care of right away. He did research and answered my questions thoroughly and I never felt confused or unheard. Would recommend going to him if you need your car serviced. 

Patricia Wooldridge 

on Google

3 weeks ago

1st time at Dallas Audi for service and had a great experience! From the receptionist answering the phone to my service advisor everone was friendly and made me feel confident that I'd be taken care of (even though I bought the car elsewhere). My service advisory Aaron R was fantastic - efficient, friendly, thorough and went above and beyond After owning many brands of cars, I really appreciate a service department focused on making you love your car and want to come back! 

Sarah Ib 

on Google

2 months ago

Do NOT come here to get your Audi serviced unless you want to deal with negligence and deception. I brought my car in for of concerns of shaking and a clunking sound when driving on inclines at an angle. At this point, my warranty was still active. I was told that “nothing was wrong with the vehicle” and it was “performing as intended”. A couple months later when I was going to get my oil changed at Audi Grapevine, I am informed the engine mount on the passenger side was failing. Audi Grapevine documented on the MPI video th... read more