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Audi Albany
- Car Dealers
- Latham, NY
About this business
Location details
723 Loudon Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I received outstanding service from Dylan Clay. He kept me updated on the progress of my car while it was being serviced. He always returned my messages very quickly. Great experience!
$295 for an oil change!! 🤔 When I scheduled it, the lady was like an automated computer. Never let me speak, couldn't give me a price and was less than helpful. Nothing special about this place. In fact they are a rip off with less than charismatic employees. I wasn't impressed in the least. Complimentary car wash? What a bad upsell to justify $295 oil change. My car was still dirty and dripping wet. Better audi dealerships charge $150 for an oil change and are nicer and way more professional. I basically paid $145 to get m... read more
Audi’s suck—period. Leasing one is the biggest regret I’ve had in a long time. You think you’re getting luxury, but what you really get is overpriced disappointment. You don’t get your money’s worth, service isn’t included, and the whole “premium experience” they sell you is smoke and mirrors. Every time I drive it, I’m reminded I could’ve had something better for the same money—or less. If you want value, reliability, or even the tiniest shred of peace of mind, skip Audi.
Zero communication. They have no idea how to use a phone obviously. They want to text you about your car, but then never respond again and leave you completely in the dust. God forbid they actually follow through and do warranty work instead of creating some scenario about how it broke so that you still have to pay thousands. I needed to speak with the service manager and their tactic was to just let me sit on hold for 32 minutes, you know, clearly until I get tired enough and hang up. And that was after the fourth time I ca... read more
Have used this dealership since Langan Audi East days. Since covid this repair shop has gone downhill. Service adviser Ben and the manager Brandon were extremely helpful but sadly always had their hands tied from upper management Ryan and Rik. Since owning my Rs7, the only damage they caused that I actually got them to cover was cracking my front bumper from hitting a curb. Next huge issue is car goes in for 80k service and a brake noise. They diagnosed a wheel bearing bad on right front. They replaced it. Not even a month l... read more
Frequently asked questions about Audi Albany
How is Audi Albany rated?
Audi Albany has a 2.3 star rating with 3 reviews.
When is Audi Albany open?
Audi Albany is open now. It will close at 7:00 p.m.
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