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AT&T Store
- Mobile Phones
- Moses Lake, WA
About this business
Location details
601 South Pioneer Way, Ste J, Moses Lake, WA, 98837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They enforce the muzzle crap.
We were just inside this facility, in jacksonville for 5 hours just to upgrade a phone. I have never dealt with such unprofessional staff in my life. I will be switching providers as soon as I can. This company has been failing for years in my opinion and its time to go another route.
Business response:
Hello Lee, Your experience in our store matters to us. We do our best to equip our team to assist our customers. Our goal is to provide a better experience in the future.
ATT store Del Mar ( Unethical Business Practices) Update today 1/19/20, no one has called me or attempted to resolve this, so today I will file with the FCC and better business bureau. I went to the AT&T store in Del Mar on Christmas Eve day to upgrade two of our phones for Christmas for my sons. I had one of the phones and my 20-year-old son with me, the person helping us was named Katherine. She told me that my sons phones would be worth 350 if I traded them in. Sh... Continue Reading
I was stopped by one of those people at Sam's club in a blue shirt. I wish I had kept moving. ZACHARY F. proceeded to make me promises about the value of my phones that I would be trading in. I asked him repeatedly if he was SURE about the value and he kept assuring me that he was sure they would be worth this amount, all I had to do was complete the trade in form online and send the phones in. Only when the time came to do so I was told that my phone was worth less than half… See more
RecommendedJordan, in Starkville is the best!! See him!!!
Business response:
Hey Inez! Your experience in our store matters to us. We are so glad Jordan was able to take care of you. Please let us know if there is anything else we can do for you.
Roseanne, the manager, is everything but. She was extremely rude to the elderly man in front of us, and continued her little tirade with us. People deserve to be treated better. We recorded the conversation and sent it to corporate.
Business response:
Hi Jason, This is not the experience we wanted you to have. Our number one goal is to provide you with an exceptional customer experience. If there is anything I can do please reach out to me I am the Store manager here and my name is Amber.
HORRIBLE EXPERIENCE!! I went today, they told me they would put my name on the list and text me when it was my turn to go in to get a phone. Well, other people arrived after me and were going in and getting helped. I go to see what’s taking so long and they told me they removed my name off the list because they thought i left. I never received a message or anything about it being my turn they just took me off the list for no reason! Always something bad happens when i come here and I do not recommend it!
I'm disappointed at the customer service at the Emeryville location.
Business response:
Hi Vanessa Magali Oden. This is not the experience we wanted you to have. Our goal is to provide a better experience in the future.
Frequently asked questions about AT&T Store
How is AT&T Store rated?
AT&T Store has a 4.1 star rating with 254 reviews.
When is AT&T Store open?
AT&T Store is closed now. It will open tomorrow at 9:00 a.m.
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