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Atrium Lofts at Cold Storage

2.8

About this business

Location details

500 N 18th St, Richmond, VA, 23223, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat10:00 a.m. to 4:00 p.m.
SunClosed
2.85 reviews
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Mario Lawrence's profile image
Mario Lawrence 
4 days ago

I’ve loved living here so far. I guess I got lucky. Since my aim wasn’t to get the most affordable apartment, but to get a NICE apartment at a convenient location. And that’s what I got, for a very reasonable price. My unit is on the top floor, at the very top of the atrium, and I have large atrium windows as big as the walls. So I have a LOT of light coming in from there. My bedroom has large windows to the outside external walls of the building as well. So I have natural light everywhere. My ceilings are tall and my square... read more

Leigh's profile image
Leigh 
3 weeks ago

Tried to bully me out of my last review, but honestly it needs to be said. They have consistent issues with mail and I had constant issues with packages being stolen. Maintenance can take weeks to come to you even for the simplest thing (changing the battery of a fire detector). There was constantly a new person at the leasing office and had multiple incidents with them not knowing how to do their job. Including an incident of being accused of not paying rent when they lost may check. Also having my car stolen from the parki... read more

Ryan Pendzich's profile image
Ryan Pendzich 
3 weeks ago

Updating my review after moving out. Maintenance guys are top tier and always took care of my issues within 24 hours of me putting in a service request. The leasing office on the other hand is atrocious to work with, often over promising and under delivering. Rules are enforced inconsistently leading to confusion and it is nearly impossible to get anyone on the phone. The status quo is to leave a message and hope they get back to you in the next few days. I was told prior to moving out fees that were assessed to my account w... read more

Devin's profile image
Devin 
3 months ago

I have lived here almost three years and I’m not sure what has been going on the last six months, but the front office has become insane. They are trying to enforce luxury living rules with not one luxury benefit. It’s actually ridiculous considering we are on a street that has gunshots, wrecks & police sirens regularly. I almost caught a stray on my porch a few months ago from people shooting a few feet away from me. We have homeless residents that sleep by the buildings literally year-round. When it gets hot out, crackhead... read more

Hassan Shabazz's profile image
Hassan Shabazz 
4 months ago

I was so impressed by the work done by the maintenance staff at Atrium when the replaced my hot water heater. It went down and on the same day that I reported it, Maintenance (Freddie and Parrish) had it there the same day and had it installed at 9am the next morning. That would have usually taken days. 5 stars all day!!! 

Frequently asked questions about Atrium Lofts at Cold Storage

How is Atrium Lofts at Cold Storage rated?

Atrium Lofts at Cold Storage has a 2.8 star rating with 5 reviews. 

When is Atrium Lofts at Cold Storage open?

Atrium Lofts at Cold Storage is closed now. It will open at 9:00 a.m. 

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