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Atlantic Auto Group Svc-Parts
- Auto Parts & Supplies
- Lake Forest Park, NJ
About this business
Location details
6820 Tilton Rd, Lake Forest Park, NJ, 08234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible Sales – In September 2011, my husband and I ordered a new 2012 VW Passat TDI from Atlantic VW and gave the dealership a $1,000 goodwill offering. The car was ordered and we were told about 6 weeks for delivery. Six weeks turned into almost 4 months. My husband continually called John Park, the sales manager, and after unanswered calls and messages, he finally told my husband in early January that the car had actually come in ten days earlier and was sold three days later! I guess our goodwill offering and custom ord... read more
Business response:
Again, There is no excuse for our inability to satisfy your request. It was sold in error while the mgr you were working w/ was away unexpectedly. The mgr wouldn't intentionally misrepresent our intentions to sell you the vehicle. We are committed to improving our Customer Service & Community Commitment one customer at a time. We are glad that you now have your vehicle and if there is anything we can do for you in the future call me directly @ 677-6110 and hopefully regain your trust.
Bad sales, do not buy from them – I put a $1000 deposit for a new 2012 Passat back in early Sept 2011. I figured since we had to wait anyways, why not get what I want in options. I was told about 6-8 weeks for delivery and was told to call in a about 4 weeks to get a status update. I called and was told John Park (sales Manager) was going to handle my sale, and my order was delayed and delviery was to be expected sometime late Dec. I patiently waited making a few calls in between for a status update. I called the week before... read more
Business response:
Again, There is no excuse for our inability to satisfy your request. It was sold in error while the mgr you were working w/ was away unexpectedly. The mgr wouldn't intentionally misrepresent our intentions to sell you the vehicle. We are committed to improving our Customer Service & Community Commitment one customer at a time. We are glad that you now have your vehicle and if there is anything we can do for you in the future call me directly @ 677-6110 and hopefully regain your trust.
Frequently asked questions about Atlantic Auto Group Svc-Parts
How is Atlantic Auto Group Svc-Parts rated?
Atlantic Auto Group Svc-Parts has a 3.4 star rating with 97 reviews.
When is Atlantic Auto Group Svc-Parts open?
Atlantic Auto Group Svc-Parts is open now. It will close at 9:00 p.m.
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