Associated Bank

Lemar B 

on BBB

5 years ago

Someone cashed a fake check into my checking account through the ATM back in November 2019 after losing my wallet and I have been trying to dispute these charges to my account. I have reached out to the investigator via email and phone and have never been contacted back. Now I am responsible for paying the collection agency almost $2,000. I am so stressed out about this and angry! 

Jason H 

on BBB

5 years ago

Terrible bank. Had a car loan through them after they bought out my original bank. After years of making on time payments I finally got to my last one and called in to make this final payment like I had for all of my other payments and was told I could not make a payment this way and would have to send in a check to a PO Box. I asked why I could not make the payment with my account and routing number over the phone like I had for the last 5 years and they could not give me any reason at all just that this is how they do it. ... read more

curt R 

on BBB

5 years ago

I applied for a home refinance loan with Associated Bank in September and was supposed to close today, 11/13/19 at 2PM. My loan officer called me yesterday and indicated that closing costs/fees had increased by over 4 times from what my loan documents indicated when my loan was approved on 10/14/19 originally and then again when I received the new "approved" loan commitment letter along with the loan disclosure statement on 11/9/19. Both of these approval letters had reasonable closing cost/fees that I had expected. When my ... read more

Slayristo 

on BBB

5 years ago

If they buy your bank, they will sneak hidden charges into anything you do. They will not work with you, they will accuse you of lying and they will lie straight to your face. If you bank with these guys you are signing up to be robbed blind with their stupid surcharges and hidden fees, Rest assured this company does not care for you, nor do they care about you. They care about bleeding you dry 

JEN W 

on BBB

5 years ago

I would give this bank, especially its investment portion a negative star if I could. Worst experience ever. The investment "professionals" were very unprofessional and withdrew more money out of my investment account that I authorized and I was told that every one makes mistakes. If you have to deal with them for any reason stay away from Mike and Tim, they are rude and blame everything on you for miscommunication, even when it is clear. I would suggest going to a different bank all together. I will be. Horrible customer se... read more

Rhonda C 

on BBB

5 years ago

Most horrible bank I ever delt with. They wait to send transactions through until your account is close to zero. They will charge excessive OD charges in a sketchy way, even if you arrive same day with a deposit to cover , they will process largest transactions first to get as many OD charges as they can. They also hold your deposits and then send transaction through to add more charges. They will charge you two fees at a ATM that does not belong to them as well in the realm of 8 dollars a withdrawal. They dont care about cu... read more

John S. 

on BBB

6 years ago

I have dealt with Associated Bank (Columbus, WI) one time. I brought in a legal power of attorney given to me by my wife. I was told over the phone that if I had POA, I could do the paper work for cashing out her IRA at the bank. The person I met with there decided that the banking section of the POA did not specifically mention IRAs and that I couldn't sign the papers. The bank's legal department agreed with her. I have IRAs at Wells Fargo and gave my wife the same exact powers with a legally identical POA and had no proble... read more

Angie S 

on BBB

6 years ago

So I get hit with about $180 with of fraudulent charges. I email right away about them. Then I get a box of items I did not purchase that match one of the fraud charges. The box was not addressed to me. I immediately call again to say "hey this box showed up". I was told to "hold on to it". BIG MISTAKE. Because the item shows as delivered YOU allowed this charge to go through. Now the name of the charger is not me. The phone number on the charge is not me. The email address associated with this charge is not me. Wanna know h... read more

Chad S 

on BBB

6 years ago

As a small business owner with business checking, I received a letter stating that my account was being closed as their policy is that they can close your account for ANY reason. On all levels, they refused to give me a reason. I was even told that no one would give me a reason regardless of their position. My account has always been in good standing and there is no reason why my account was closed.