Ashley Store

dancefac1 

on Yellow Pages

3 years ago

wow. didn't think things could get any worse after the first time my furniture was delivered they broke the table while putting it together, scratched the brand new dressers and put a small hole in my wall. and then it did. the bed broke the first night we slept in it, and the store manager told me that i shouldn't expect furniture to "arrive in perfect condition". then he called me a liar and told me that i was exaggerating at the fact that his delivery people were incompetent. oh yeah, and the delivery was an hour and a ha... read more

Lydia B. 

on Yellow Pages

7 years ago

Loved the selection here, my sales person was really helpful and not pushy. When I got my furniture the delivery team was super professional and was definitely worth the money. 

Melissa D. 

on Yellow Pages

8 years ago

If I could do half a star, I would. We were just in this weekend and the sales lady that approached us was extremely rude. I don't think I even seen her smile once. We had a voucher for $300 from an extended warranty that we wanted to use and they tried to tell us it was expired when it wasn't. After they finally told us that we could use it we left, went to Lazy Boy, was greeted by an amazing sales lady, bought our furniture there then went back to Ashley's and spent every cent of that $300 credit for smaller items. They di... read more

Molly G. 

on Yellow Pages

10 years ago

I will never go back again - purchased a rug that's happened to be much darker than what was pictured in the catalog. I went to the store to speak about this and how I could return it - even willing to pay re-stocking fee. All I kept getting from the manager was that they don't accept returns on any special order rugs. I said even if wrong color - you won't take it back. He gave me the same answer. I am disgusted that a store would have such a horrible policy. The quality of the rug was even poor and will not lay flat. They ... read more

alanmm 

on Yellow Pages

12 years ago

Very knowledgeable, helpful, and fast customer service! The wonderful staff were able to find exactly what my wife and I wanted. They were able to answer questions on the warranty and their warranty extensions. We will be shopping again at Ashley Furniture! 

ajay317 

on Yellow Pages

12 years ago

LIE, CHEAT AND STEAL should be the mission statement for Ashley furniture! My fiancé and I purchased furniture from the Ashley store in Champaign, IL 4 weeks ago. We were told the expected delivery date was March 22nd. The day before I decided to call since I hadn't been called to schedule delivery and see what was going on. I was then informed that our furniture wasn't even going to be shipped from the production warehouse in Arcadia, WI until April 27th and then it would take 3-5 days for it to reach the warehouse here and... read more

sandfynell 

on Yellow Pages

12 years ago

Do not go to this store. Their act is not together. They tell you one thing and another happens. Very unhapper with their customer service. If I could they would get no stars. 

tim12345677 

on Yellow Pages

13 years ago

Service was excellent, friendly and helpful. No pressure from sales but help was definitely available. Mike Hugger was our sales guy and i would definitely recommend him and Ashley Furniture. 

Becky K. 

on Yellow Pages

13 years ago

This store is awesome! I highly recommend a visit here before buying anywhere else. I just made my first purchase from Ashley Furniture and it definitely won't be my last. I have been very pleased with my purchase. The selection was overwhelming and it was hard to choose. But my salesman, Nate Bautista, was also awesome. He listened to what I was looking for and took me right to the item I ended up purchasing. And for what it's worth, I NEVER purchase extended warranties but I bought theirs. You couldn't beat the features.