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Ashley Furniture Homestore - Murfreesboro, TN
- Furniture Stores
- Murfreesboro, TN
About this business
Retail chain with a variety of signature home furniture, decor accessories & mattresses.
Location details
460 N Thompson Ln, Murfreesboro, TN, 37129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedGreat experience last night with Mike. Can’t wait to get our new living room furniture!
Honestly worst experience I’ve ever had. 5 months in and we are still dealing with getting our stuff. Furniture delivered came sitting on top of a shredded box. Missing parts. Cracks dings and paint peeling on all but the mirror. This is out of a bed frame two night stands and a dresser oh and the headboard. At this point we are going to try for a refund and will never shop here again. Poor quality poor customer service and poor company.
Business response:
Hi Austin, We’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Would you mind DMing us with your order information (purchaser’s name, phone number, email address, and order number), and one of our escalation team agents will chat with you to ensure your situation is properly addressed. -db
Buyer Beware!!!! Now for my story... I bought guest bedroom furniture on 7/4/20. I was told delivery would take up to 8 weeks. Not a problem as we were not in a hurry at all. My purchase experience was great! I received several text communications with updates that delivery was delayed. Not a problem. We are still not in a hurry. The second week of September I was scheduled for delivery. I received a call the morning of delivery to let me know that one nightstand was not ava...Continue Reading
Business response:
Hi MeriAn, We are very disappointed to hear this and sincerely apologize for your experience. I can assure you this is far from our usual standards, so we are going to investigate further in a bid to make sure this issue is resolved. Would you mind DMing us with your order information (purchaser’s name, phone number, email address, and order number), and one of our escalation team agents will chat with you to ensure your situation is properly addressed. -db
I would not recommend this Ashley furniture store to anyone.Terrible experience after the sale. Stephen my sales associate was great. But everything went very downhill after that. Ordered a bedroom set On July 19 So far I have only received a headboard and the dresser. That’s 19 WEEKS. Still missing two nightstands side rails and the footboard, can’t do much without those. Delivery of these items have been quoted and scheduled many different occasions. All I get from the store is a run around and another scheduled maybe it’l... read more
Me and my husband are so happy with our shopping and buying experience! After shopping around and visiting a few other stores, this place as well as the rep, won us over! Ellen was heaven sent! She was the main reason we came back to buy! She was also very thorough with making sure we understand everything before signing and agreeing!!
Business response:
Thank you for sharing! We appreciate you taking the time to leave us a review.
Don’t waste your money. They lie to get a sale then never respond to your concerns and you’re stuck with a $8000 mattress you can’t sleep on
Business response:
Hi Gil, I’m so sorry for how this situation has been handled thus far. I’d like to have our internal escalation team investigate this and contact you to get this resolved ASAP. Would you mind DMing us with your order information (purchaser’s name, phone number, email address, and order number), and one of our escalation team agents will chat with you to ensure your situation is properly addressed. -db
I need someone from a corporate level to contact me immediately!!!!
Business response:
Hi Christine, We're sorry to see that you do not reccommend our store, and we'd like to talk with you about what led to such a poor rating. We'd also like to talk with you! Please contact us at feedback@dsghome.com with as much of the information on your order as possible (name, phone number, order number, store location). -db
I have never written a negative review before, however, this store hands down worst customer service ever. We bought a tempurpedic mattress, a queen bedroom suite and LR furniture. We do not like the mattress and just wanted to go back to a pillow top mattress. Spoke with their customer service person and sales manager. The highest price pillow top they carry is $1000 dollars less than what we gave for ours. I was told by customer service tonight (when I finally got her on the phone) and asked about the price difference that... read more
Business response:
Hi Kimberly, We're shocked to read of the way your time with us has been handled so far. We'd like the chance to investigate this further, so would you please contact us at feedback@dsghome.com with as much of the information on your order as possible (name, phone number, order number, store location)? Thank you, -db
We have been long time customers of Ashley Furniture for over 15 years and have spent a lot of money here over the years. We recently spent almost $8k on a new adjustable frame and Tempur-Pedic mattress. At purchase, we were told that we could exchange the mattress at any time for up to 90 days. We gave it 2 weeks and came back to the store to exchange it because we were not getting any sleep. The salesperson was new and got the manager who was also new. The manager stated that we had to wait 30 days and make an appointment ... read more
Business response:
Thank you for sharing the details of your recent experience at our store, Jennifer. We're so sorry you did not receive the level of quality service you're used to. We'd like to talk more at feedback@dsghome.com with as much of the information on your order as possible (name, phone number, order number, store location) to see what can be done to regain your trust. -db
Frequently asked questions about Ashley Furniture Homestore
How is Ashley Furniture Homestore rated?
Ashley Furniture Homestore has a 4.2 star rating with 2,886 reviews.
When is Ashley Furniture Homestore open?
Ashley Furniture Homestore is closed now. It will open tomorrow at 9:00 a.m.
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