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Ascension Alexian Brothers
- Medical Centers
- Elk Grove Village, IL
About this business
Ascension Alexian Brothers is a critical care hospital and ER with advanced specialty care services.
Location details
800 Biesterfield Rd, Elk Grove Village, IL, 60007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 11:59 p.m. | |
| Tue | 12:00 a.m. to 11:59 p.m. | |
| Wed | 12:00 a.m. to 11:59 p.m. | |
| Thu | 12:00 a.m. to 11:59 p.m. | |
| Fri | 12:00 a.m. to 11:59 p.m. | |
| Sat | 12:00 a.m. to 11:59 p.m. | |
| Sun | 12:00 a.m. to 11:59 p.m. |
I have several serious concerns about the care my brother received. I called the director or nursing - no response. I wrote a detailed letter to the ceo- no response. I wrote a complaint on their website form - no response. I will be phoning the Illinois health department. I am stunned that I have gotten absolutely no response from the hospital.
this is the worst service of anywhere rude staff, put on hold for over 10 minutes can't return a phone call to save your life
My grandmother was in for an endoscopy yesterday and it was horrible. We were there from 9:50am to 5:30pm. Her surgery was supposed to happen at 11:00am or 11:30am, but she didn’t go back for it until 1:30pm. Then, after I was told that the doctor would come to talk to me after her procedure (she had two separate ones) he never came. It wasn’t until 5:00pm, and talking to four separate nurses(no one knew where she was and blatantly ignored me) someone told me she was in the bathroom and would be ready to go. When I got back ... read more
Not sure what's going on . Trying to get a hold of scheduling. On hold for hours. call backs they say are taking 3 hours to call back.
My daughter had an EKG and an echo done. Service was great. But registration took forever and got my address wrong. So apparently they were sending my bills to that wrong address and when I finally got a bill from them only thanks to my mailman who figured it out I call to make a payment and am told that my account was sold to a collection agency. Good job Alexian Brothers.
I have never had to pay at time of service before, but my last 2 visits in June they advised I needed to stating, 'this is what will be your part after insurance.' I just received my EOBs and on one service they charged me $49 for my portion on the EOB is $15.63 and on the other payment just over $1,000 my portion is $313.64. I should have known better when they tried to charge me over $300 for the preventative testing that they did back off from when I said it was preventative. BEWARE!
Business response:
We welcome the opportunity to speak with you and learn more about this issue. If you'd like for our patient advocate to reach out to you to discuss further, please email your contact information to contactus@amitahealth.org. Thank you.
I went to a doctor appointment here in regards to gender dysphoria and possibly starting HRT. The doctor was unhelpful and lacked basic knowledge in the area. He claimed that he would look up some resources and send them to me but he never followed through. They just took my copay and shat on me. Trash.
trying to make an appointment with your doctor is horrible. you wait on hold for at least 20 minutes, can't speak to the office. and the red tape is ridiculous. central scheduling needs a lesson in customer service.
Frequently asked questions about Ascension Alexian Brothers
How is Ascension Alexian Brothers rated?
Ascension Alexian Brothers has a 3.5 star rating with 1,751 reviews.
When is Ascension Alexian Brothers open?
Ascension Alexian Brothers is open now. It will close at 11:59 p.m.
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