This profile has been claimed by the business owner or representative.
ARROWHEAD General Insurance Agency, Inc.
- Insurance
- San Diego, CA
About this business
Location details
701 B St #2100, Ste 2100, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Got this insurance provider after using Progressive to "bundle" auto and home owner's insurance. Just a middle man company that insulates you from the actual insurance company underneath (Universal North America Insurance is apparently my "real" company). Originally had a rental house insurance policy and then I moved into the house (now owner occupied) and jumped through a million hoops about 8 months ago (they looked at Google street photos of my house and determined from that that I needed to cut some trees down on my pro... read more
Their website doesn’t work and their customer service is terrible. Avoid them.
Word to the wise do not do business with these folks. They have no customer service and ultimately could careless about their customers. Insured under these folks through Geico, needless to say I’ll be reviewing that mistake, and have to pull teeth to get a response from anyone. After nearly three weeks and four calls to our adjuster and their supervisor I have yet to receive a call back. On my fifth call today I happen to get her to answer and was finally given an update and was promised an e-mail with all the info. Six hou... read more
Business response:
Hi Keith, we are very sorry you are disappointed in your claim experience. We assure you we do care very much about customer service. Our records show you reported a claim on May 15 for damage sustained on April 6. Our representatives have spoken to you or your wife about the claim at least four times since it was reported, including during a face to face inspection of the damages. We do regret if any follow up calls were not returned immediately. The message left for the manager was late in the afternoon and she regrets she... read more
Our friends have had them for over 29 years and never had a claim with this shitty company, two years ago there house caught fire and under there coverage it is supposed to cover this well the still haven't touched this house and are refusing to fix it!!!! Definitely won't be recommending them and I will be going all over to let people know about these crooks
They don't rebuild! My sister and hubby have been displaced since their house caught on fire...OVER A YEAR AGO!
Worst company ever, we get the runaround and our adjuster is unreachable and incredibly rude. Our house has no working bathrooms in addition to other issues but yet he will not approve us for temp housing. He told us the only way this insurance would cover our housing is if “there were a huge hole in the roof and you can see the sun shining through”. That is not acceptable, we have 3 young daughters, no bathrooms, & our flooring ripped up after being contaminated with sewer water. And he still would not approve us for anothe... read more
Business response:
Hi Sarah. FIrst, I apologize for this VERY late reply; this page is monitored by our communications team, many of whom have been on holiday. I saw your post this morning and immediately reached out to our Property team. They have no record of a policy under your name. Can you Messenger me with your Policy number? Thanks.
Frequently asked questions about ARROWHEAD General Insurance Agency, Inc.
How is ARROWHEAD General Insurance Agency, Inc. rated?
ARROWHEAD General Insurance Agency, Inc. has a 2.3 star rating with 178 reviews.
When is ARROWHEAD General Insurance Agency, Inc. open?
ARROWHEAD General Insurance Agency, Inc. is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com