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ARROWHEAD General Insurance Agency, Inc.

2.3

About this business

Arrowhead General Insurance Agency, Inc. is one of the nation's largest general insurance agencies, with offices coast-to-coast. Since 1983 we have been providing property and casualty insurance solutions and administrative services for the insurance companies and independent agents and brokers we serve. CA Insurance License #0699809 

Location details

701 B St #2100, Ste 2100, San Diego, CA, 92101, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.3176 reviews
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RWK S's profile image
RWK S 
3 years ago

I wish if I had any negetive starts here to report. Never try this agency for your insurance. Their rates are extremely higher than others, they keep raising your rates every year by several hundreds to thousand. My last premium went up so high and I finally decided to chnage the agency and I am glad I did it eventhough it was too late. have been overpaying for several years. With a different agency I got my premium at half of their rate!! So never go with these. On top of that, their customer service is extremely poor, ever... read more

Business response:

June 04, 2021 RE: ID # 479814 Dear Better Business Bureau, Thank you for the opportunity to review our policyholder’s recent concerns. Arrowhead® General Insurance Agency, Inc. (AGIA) is the general agent for Universal Insurance Company of North America (Universal). We are sorry to hear of our policyholder’s concerns and have thoroughly reviewed the information provided. AGIA received an email from the policyholder on March 23, 2021. The next day, AGIA requested that proof of coverage in the form of a Declarations Page ... read more

Jerimy S's profile image
Jerimy S 
3 years ago

What an awful company I've been three or four months waiting on my refund from them from switching my policy good luck if you have them. 

Business response:

June 04, 2021 RE: ID # 479814 Dear Better Business Bureau, Thank you for the opportunity to review our policyholder’s recent concerns. Arrowhead® General Insurance Agency, Inc. (AGIA) is the general agent for Universal Insurance Company of North America (Universal). We are sorry to hear of our policyholder’s concerns and have thoroughly reviewed the information provided. AGIA received an email from the policyholder on March 23, 2021. The next day, AGIA requested that proof of coverage in the form of a Declarations Page ... read more

Robert H.'s profile image
Robert H. 
3 years ago

First I wish you had a lower rating than one star, as one star is too kind for this agency. They are cocky, make big mistakes, and will not correct their own mistakes even after listening to taped alls of a conversation. I cant believe ***** places their customers with them. Do yourself a favor, don't let the perfume of the premium overcome the stench of this agency 

Joseph D's profile image
Joseph D 
4 years ago

For the love of God! don't use Arrowhead My Homeowners was cancelled with no notification. I've been a GEICO customer for over 45 years and have 4 policies with them, bringing my homeowners policy over was a big mistake. Their customer service is horrible and I expected more from GEICO 

Sabbir Haider's profile image
Sabbir Haider 
4 years ago

Filed a claim in August. It’s now December. Can’t even get answer fro my adjuster. 

Business response:

Hi Sabbir, we just received your Messenger message as well. Can you reply via Messenger with the type of claim and a claim number? We'll relay that to our claims management company. Don't post that info here in a public forum, so that your privacy is protected. 

Nicole Gallo-Pratt's profile image
Nicole Gallo-Pratt 
4 years ago

Insurance shoppers, beware. This is the first time out of 3 YEARS that we had to use our homeowner's insurance after a storm back in April. We received the first check to put towards getting our roof replaced, but 4 MONTHS LATER and they still have yet to send us the depreciation check to reimburse ourselves for the remaining repairs we had done. I've called our adjustor at least ten times, left voicemails, emailed her and have not received a response about the status of our check. I spoke to her supervisor two weeks ago who... read more

Business response:

Hi Nicole, due to privacy concerns, we cannot respond to your comments online. However, your claims adjuster will contact you directly to discuss your concerns. 

Corey Dodrill's profile image
Corey Dodrill 
4 years ago

Worst company I have ever come into contact with. Poor customer support, adjuster doesn't answer phone calls or respond to voicemails and never responds to e-mails dragging your claim on for months. Call to speak with management? You reach a whole other circus of lies and deception that ends up going no where. This company only ensures to give you head aches and wasted time. I HIGHLY recommend staying clear of this company at any cost. 

Kevin Grant's profile image
Kevin Grant 
4 years ago

One of the most unprofessional and incompetent companies I've ever worked with. At the very worst of the CORONA VIRUS epidemic I received an e-mail notice threatening to terminate my account due to non-payment of a $60 balance -- which they had been mailing to a wrong address. Upon voicing my discontent of their bad timing, I was essentially told "We don't care. Pay now!" Additionally, a year ago they had also made a huge accounting error during a yearly audit to my account. Luckily, I caught the mistake before submitting pa... read more

Jonathan's profile image
Jonathan 
5 years ago

I am an agent and they stole my submission that I sent in, the rep wrote the insured policy without going through me. I will never do business with this company and no agent should trust them. 

Business response:

We have tried to contact you several times and received no reply to our emails or telephone calls. Please respond to us so that we can discover what happened and allow us the opportunity to take corrective action. Thank you. 

Frequently asked questions about ARROWHEAD General Insurance Agency, Inc.

How is ARROWHEAD General Insurance Agency, Inc. rated?

ARROWHEAD General Insurance Agency, Inc. has a 2.3 star rating with 176 reviews. 

When is ARROWHEAD General Insurance Agency, Inc. open?

ARROWHEAD General Insurance Agency, Inc. is closed now. It will open on Monday at 9:00 a.m. 

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