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Arkansas Federal Credit Union
- Finance
- Little Rock, AR
About this business
Experience the Arkansas Federal difference. We focus our energy on providing excellent service and returning value to our members in the form of competitive rates on loans and deposits. We have 20 convenient locations and members have access to more than 30,000 surcharge-free ATMs. Join our 135,000+ member-owners. All Arkansans are welcome!
Location details
17500 Cantrell Rd, Little Rock, AR, 72223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Deposited an electronic check that said accepted. Then it was denied without any communication over endorsement but it was endorsed. Then when it was held up again I had to call because by now their app was down for upgrade. Now its still down hours after deadline. I am driving to ATMs to check my balance because if I get one more sorry excuse of an answer I am gonna go drill sgt mode on some poor unsuspecting waste of time and energy posing as bank help
If I could rate 0 stars, I would. Trying to come after me for a payment that's not even due yet. I have automatic payments and proof that I paid but apparently they didn't get their money so now I have to pay more money because they "lost it". Communication is awful. No one knows what anyone is doing.
Absolute worse customer service I have ever encountered. I applied for a vehicle refinance after I was solicited via a mailer that I was pre-approved. The rate was great so I thought 'why not?'. This was over 6 weeks ago and the loan still isn't finished despite me spending my entire lunch hour several times over the last 6 weeks. I have a nearly perfect Credit Score and the loan is less than half of what the truck is worth. I even received a letter from them in the mail that my loan was approved nearly 3 weeks ago. I have b... read more
Business response:
Mr. W******, I regret that you experienced delays while we processed your loan. Most of the delay was due to the extreme demand for our loan products at this time of financial uncertainty. However some of the delays, as you mentioned were due to our Docusign process, which we are working on improving. Our Docusign process was optimized for a lower volume of loan requests than we are currently experiencing. I sincerely apologize for the delays on our part, and I hope that you will continue to value your membership with Ar... read more
Frequently asked questions about Arkansas Federal Credit Union
How is Arkansas Federal Credit Union rated?
Arkansas Federal Credit Union has a 4.2 star rating with 125 reviews.
When is Arkansas Federal Credit Union open?
Arkansas Federal Credit Union is closed now. It will open at 8:30 a.m.
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