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Arkansas Federal Credit Union
- Credit Unions
- Jacksonville, AR
About this business
bLittle Rock Branch/b1001 W. Capitol AvebWest Little Rock Branch/b1221 S. Shackleford Rd.bNorth Little Rock Branch/b4848 N. Hills Blvd.bCamp bCamp Robinson Branch/bBldg. 5400, Camp Robinson CanteenbFort Smith Branch/b1301-C South Waldron RoadbConway Branch/b220 Skyline Dr. Hwy 65 NorthUALR Branch/b2801 South University Ave. Stabler Hall Suite 110
Location details
2424 Marshall Rd, Jacksonville, AR, 72076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could rate 0 stars, I would. Trying to come after me for a payment that's not even due yet. I have automatic payments and proof that I paid but apparently they didn't get their money so now I have to pay more money because they "lost it". Communication is awful. No one knows what anyone is doing.
Absolute worse customer service I have ever encountered. I applied for a vehicle refinance after I was solicited via a mailer that I was pre-approved. The rate was great so I thought 'why not?'. This was over 6 weeks ago and the loan still isn't finished despite me spending my entire lunch hour several times over the last 6 weeks. I have a nearly perfect Credit Score and the loan is less than half of what the truck is worth. I even received a letter from them in the mail that my loan was approved nearly 3 weeks ago. I have b... read more
Business response:
Mr. W******, I regret that you experienced delays while we processed your loan. Most of the delay was due to the extreme demand for our loan products at this time of financial uncertainty. However some of the delays, as you mentioned were due to our Docusign process, which we are working on improving. Our Docusign process was optimized for a lower volume of loan requests than we are currently experiencing. I sincerely apologize for the delays on our part, and I hope that you will continue to value your membership with Arkan... read more
Arkansas federal credit union gave me one of the worst customer service interactions of my life. When I say that one of their employees was rude to me, that would be an understatement. I felt belittled, bullied, shamed, etc while dealing with a certain female employee. I'm not going to post her name on here but I really want to. I have called AFCU to report her and they didn't take it seriously. I don't like being talked to like I am less than someone else. She was very unprofessional and talked so hateful to me. I was nothi... read more
Business response:
We regret that your experience with us did not meet your expectations. A member of our management team will be reaching out to you soon to discuss the matter with you.
Although we banked with AFCU for nearly 10 years, it was more out of convenience rather than preference, since it's a real pain to change banks! Anyways, we decided to change to a local bank since we had moved out of state. I called to close the account, but since my husband was the 'primary' person on the account, they told me he would have to call to close it (even though I was able to request a check of our final balance). Both my husband and I were named on the account, but he called within a day or two to close the acco... read more
Worst bank to deal with always have technical issues their employees are Rude and so are the managers. Tina H. is unprofessional and should not work with people.
Business response:
I reached out to Ms. B. before receiving her customer review through the Better Business Bureau. It was a pleasant conversation and I assured her that we strive each day to provide the highest level of service and apologized that her expectations were not met during this particular transaction. Ms. B. thanked me for calling and I informed her that she could contact me if she had any further issues or concerns. Thank you, Terry V., NCCO EVP/Chief Lending Officer Arkansas Federal Credit Union
I have a very bad accident in 06/04/16 my car was totaled. I refinanced my loan with afcu when it came time to get the loan paid and for the insurance company to right me a check the credit union couldn't find my title. I later found out the loan wasn't certified as it was suppose to ; as a result it delayed the process of me getting my payoff for my car. I never got an apology from the credit union the manager at the shackelford Dana M. made me feel like it was my fault and never apologized. Since then I have closed my acco... read more
Business response:
Arkansas Federal Credit Union strives each day to provide the highest level of service that we can. It appears that we have not achieved the level of service that you expected from Arkansas Federal. Each interaction we have is important to us and we work each day to get better. We appreciate you providing the feedback around your interaction and we will use it to coach and work with our associates to improve.
Frequently asked questions about Arkansas Federal Credit Union
How is Arkansas Federal Credit Union rated?
Arkansas Federal Credit Union has a 4.2 star rating with 281 reviews.
When is Arkansas Federal Credit Union open?
Arkansas Federal Credit Union is closed now. It will open on Monday at 8:30 a.m.
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