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Arkansas Federal Credit Union
- Credit Unions
- Jacksonville, AR
About this business
Location details
2424 Marshall Rd, Jacksonville, AR, 72076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication with customers is FAR below POOR. ZERO call backs regarding an account we've been trying to close since OCT 2021. its now MARCH 17th 2022.
Communication with customers is FAR below POOR. ZERO call backs regarding an account we've been trying to close since OCT 2021. its now MARCH 17th 2022.
Member has gotten awful. Understaffed, Employees are unfriendly, long wait times to conduct business. They don't reply to emails or secure messages. Find a bank that appreciates your business.
Member has gotten awful. Understaffed, Employees are unfriendly, long wait times to conduct business. They don't reply to emails or secure messages. Find a bank that appreciates your business.
AFCU used to be excellent. Now they have gotten bigger and lost touch with Members. I've seen a big turnover with Employees, the new Employees are not friendly, they rarely speak. Communications with Members is terrible. They don't reply to messages, they say for faster service call, go by a Branch or chat. Wait times for a phone rep is at least 6 minutes, they have one chat rep, Branches are understaffed. I've commented on this to Leadership, they ignore me. If you want service find another bank. They don't appreciate their... read more
Over 7 business days and nobody will reply. I was told by 2 reps I will hear from Management. Another lie! Member owned I should be contacted by email or secure messages. No one has contacted me. Stay away. Fund a bank that appreciates your business. They certainly don't!ð??¡
Over 7 business days and nobody will reply. I was told by 2 reps I will hear from Management. Another lie! Member owned I should be contacted by email or secure messages. No one has contacted me. Stay away. Fund a bank that appreciates your business. They certainly don't!😡
AFCU used to be excellent. Now they have gotten bigger and lost touch with Members. I've seen a big turnover with Employees, the new Employees are not friendly, they rarely speak. Communications with Members is terrible. They don't reply to messages, they say for faster service call, go by a Branch or chat. Wait times for a phone rep is at least 6 minutes, they have one chat rep, Branches are understaffed. I've commented on this to Leadership, they ignore me. If you want service find another bank. They don't appreciate their... read more
Deposited an electronic check that said accepted. Then it was denied without any communication over endorsement but it was endorsed. Then when it was held up again I had to call because by now their app was down for upgrade. Now its still down hours after deadline. I am driving to ATMs to check my balance because if I get one more sorry excuse of an answer I am gonna go drill sgt mode on some poor unsuspecting waste of time and energy posing as bank help
Frequently asked questions about Arkansas Federal Credit Union
How is Arkansas Federal Credit Union rated?
Arkansas Federal Credit Union has a 4.2 star rating with 281 reviews.
When is Arkansas Federal Credit Union open?
Arkansas Federal Credit Union is open now. It will close at 5:00 p.m.
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