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ArizonaStateUrology-Dr Tay
- Urologists
- Phoenix, AZ
About this business
Location details
6525 W Sack Dr #201, Phoenix, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My entire experience at Dr. Tay's office was superb! As a retired healthcare pro, I know how difficult it is to keep a practice running both efficiently and compassionately. From the new patient intake, to getting into a room, to the doctor's consultation, all aspects of my visit were way above my expectations and I am happy to highly recommend his practice.
Every visit I had there was a minimum of a 45 minute wait (in most cases much longer) to see the doctor. I was scheduled to come in on days when it was established the doctor would be out of the office, so I had to be rescheduled (an over 25 mile drive). The doctor did not give a plan of action or potential treatments after several visits. The doctor used archaic ethnic terms to describe my medical condition to which I had to google the word's meaning. During my last visit the receptionist accused me of not paying the copay ... read more
For the third time, I was waiting for my scheduled appointment and an office staffer announced to the waiting room that Dr. Tay was running an hour late. If a doctor can't schedule his time better after the number of years that Tay has been in the business, I won't be wasting my time on him anymore.
REALLY BAD really bad. Dr. Tay interrupted and talked over me when describing my symptoms, decided my symptoms were caused by weight and diabetes without ever performing a physical exam or any kind of diagnostic tests. He didn't seem to either care or believe what I was trying to tell him, as his responses were never actually germane to my questions. I was just supposed to be there for a PSA follow-up after prostate removal. I had to coax that info from him. All he wanted to talk about was my a1c. I told him that I was worki... read more
Terrible bedside manner. While my father was in hospital and needed a catheter changed Dr Tay went on and on about how he doesn’t have time to do this and complained in front of my father who was struggling already. The office staff is less than professional and Dr Tay rarely makes eye contact. Semi abusive.
I had been a patient for over 10 years. I am sure Dr Tay is good at what he does but the practice is only as good as the office staff, and they are terrible in my opinion. I was kept waiting almost an hour for a procedure with a medical student in the room with me. He went looking for the Dr after 45 minutes. When he finally came rushing in he spoke to his nurse the entire time about how much he liked the new medical instrument he was using. I ended up getting an infection and left messages 4 days straight without a return c... read more
Dr Tay is extremely pleasant and helpful. His listening skills are great and he explains everything he is doing and WHY he's doing it. I'm in the medical field and am very leary of many physicians. However, I trust Dr Tay and fully believe, 100%, that I'm in great hands with him. I would highly recommend him if you need a Urologist!
Husband had a visit and the whole experience was horrible. Waited 45 mins, then they said Sonora quest lost his labs and redrew him then was gonna let him go without seeing the Dr even after paying a copay!!! He told them he’s seeing the Dr who came in rushed and not attentive. Felt the whole thing was horrible. Very disappointed in the care.
Addressed my concerns. HOWEVER, this is my second appointment with him and the second time I have had to wait at least 45 minutes past my appointment time. To me, that’s unacceptable and I will find a new provider.
Business response:
Thank you for your feedback. Due to HIPPA Regulations, we are unable to address medical concerns on social media. Please reply to our direct message or if you feel comfortable contact our office at 602-337-8500. We would love the opportunity to address your concerns offline.
Frequently asked questions about ArizonaStateUrology-Dr Tay
How is ArizonaStateUrology-Dr Tay rated?
ArizonaStateUrology-Dr Tay has a 2.8 star rating with 35 reviews.
When is ArizonaStateUrology-Dr Tay open?
ArizonaStateUrology-Dr Tay is closed now. It will open tomorrow at 9:00 a.m.
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