Arizona State Urological Institute

Alan B. 

on Birdeye

10 months ago

Wish that I could give them 0 stars. After getting out of the hospital where Dr. Hsu oversaw my treatment I was instructed to make an appointment to change my dressing and for them to make sure everything was ok. After making a couple of calls and being told that Dr. Hsu never saw me I was able to get an appointment at their San Tan Valley office. They checked my dressing and said it was ok and I talked to them about signing off on my short term disability paperwork since I was unable to work. They said the doctor was on vac... read more

American P. 

on Birdeye

2 years ago

Had a Urolift Tuesday morning at 09:45 a.m. While the Anastesiologist was putting in a line in my right hand, a young nurse walked up and rammed a catherer in me with no warning. The pain was unbelievable. Even the doctor tried to stop her. She said, "Slow down, don't you think you should wait until he's under anesthesia?" The nurse said, "We gotta get going." I am going back to get this painful catheter removed, then I am done with them. I received no post op paperwork, no pain meds, not even a follow up phone call. Fast ... read more

Sara Morones 

on Facebook

3 years ago

My husband went in for a simple procedure and now he is HOSPITALIZED with a severe infection!!!! The hospital has been trying to get the Dr to respond to calls and for him to come see my husband and he has neglected to even call or come by to see him!!! Tomorrow will be day THREE of being in the hospital. 

Aaron Ingebrigtsen 

on Facebook

3 years ago

You can Warn people Before scheduling a Urological Study that it is likely to cause Severe pain and bleeding. Give patients a chance to consider the risk/benefit to the procedure. Oh, and when a patient complains about the severe pain and bleeding don't treat them like whiny crybabies.🤬 

Elizabeth Weisman 

on Facebook

3 years ago

love the office .Promt timing like my appt. was at 2:30 I was called at that time. Technology team fast and very nice make you feel comfortable!! Also Titii Omy i really love see you all on the 28th 😃 Happy 

Delia Leal Torres 

on Facebook

5 years ago

The front office and or call center is terrible! I've been on hold on several occasions for 45 mins plus with no answer. Trying to reach Candy in surgery scheduling is impossible. I've left 2 messages today to schedule a surgery follow up appointment and i'm still waiting after 6 hours from my first message. Dealing with this employee though my father's surgery process has been difficult and her lack of customer service is very frustrating. It is stressful enough to be dealing with severe health issues but when the staff at ... read more

Hope Alamar Morris 

on Facebook

5 years ago

Horrible office. No follow up. The office doesn’t answer the phones. Lab orders are not sent to the lab. Absolutely horrible. Go somewhere else!! 

Stacy Godin 

on Facebook

5 years ago

Miss you Brooke Stacy Godin is Dr. Tay and Katie patient