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Arbor Day Foundation
- Nurseries & Gardening
- Lincoln, NE
About this business
Location details
211 N 12th St # 501, Ste 501, Lincoln, NE, 68508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad customer service. I bought over 400 plants and followed all the instructions and none of them grew. I tried contacting customer service about it and they did I would I have to pull all of them and put them in bunches in order to get a refund. Go to your local nursery better prodicts.
RecommendedI just love trees and the graceful way they grow. 🌲🌳🌴
Business response:
Gina, we totally agree. Thank you so much for your support!
Please stop giving awards to unknown cities for you. The city where I live (Irapuato) won the award of “Tree cities of the world” and it is a shame because the government has been killing the trees of our city for more than 5 years! The government is making fun of us. STOP this joke! Citizens are so mad at this!
Business response:
Hi Laura, thank you for reaching out. We appreciate your feedback and concern. Tree Cities of the World is a recognition programme, designed to provide positive encouragement to a city that meets five core standards for local tree programmes. Based on the information submitted by city leaders, Irapuato did meet these five standards for 2020. May we have your permission to share your concern with our contact at Irapuato in an effort to connect you? We encourage these leaders to work with citizens to find a solution that incre... read more
Please stop giving awards to unknown cities for you. The city where I live (Irapuato) won the award of “Tree cities of the world” and it is a shame because the government has been killing the trees of our city for more than 5 years! The government is making fun of us. STOP this joke! Citizens are so mad at this!
Business response:
Hi Laura, thank you for reaching out. We appreciate your feedback and concern. Tree Cities of the World is a recognition programme, designed to provide positive encouragement to a city that meets five core standards for local tree programmes. Based on the information submitted by city leaders, Irapuato did meet these five standards for 2020. May we have your permission to share your concern with our contact at Irapuato in an effort to connect you? We encourage these leaders to work with citizens to find a solution that incre... read more
Last spring, I received a "survey" offering free trees to be shipped in the fall. I completed the survey and paid for a membership. My trees didn't arrive and months later I received an email. They blamed the lack of trees on COVID related supply issues and assured me that the trees would be shipped soon. I have also gotten 3 mailers begging for more donations or tree orders. No supply issues there, ADF? 3 weeks ago, I received an email promising my trees would arrive in 7-10 days. The tracking link shows a label was created... read more
Business response:
Hi Jenn, thank you for reaching out. We appreciate this feedback and are so sorry this happened. We would love to create a replacement order for you to ship during our spring 2020 shipping season; or, refund your membership for the inconvenience, whichever you would prefer. We appreciate your support, and for taking the time to share your experience with us. We encourage you to direct message us or call us at 888-448-7337 with your issue. Again, we apologize for this inconvenience and problem.
Ordered in November well before deadline of shipping to my zone/area... still no order received (almost 2 months!!), no notification (of shipping or otherwise), no update...
Business response:
Hi Mike, thank you for reaching out. We want to make this right for you. At your earliest convenience, please contact our Member Services team at info@arborday.org, or toll free at 888-448-7337. We would love to create a replacement order for you to ship during our spring 2020 shipping season; or, refund your membership for the inconvenience, whichever you would prefer. We appreciate your support, and for taking the time to share your experience with us.
Just received my trees JANUARY 11 for fall planting! Ground frozen solid here in Boston. Last I checked fall ended officially December 20th. Now what do I do with the trees? Throw them away? Sounds like an incompetent Arbor Day Org to me.
Business response:
Bob, we appreciate this feedback and are very sorry this happened. We are forwarding this issue on to our team to ensure this doesn't happen again. Feel free to direct message us with your problem so we can make this right for you. You can also visit our website to learn what you can do with your trees: https://www.arborday.org/trees/index-planting.cfm
I sure hope your not getting money from the government to fund your foundation! Your mailing is way overboard and I’m sure expensive to print and mail! Give that money to help those Americans in duress! Way to many Government funded projects!!
Business response:
Your concern for trees is one we also share. The paper we use is 100% recycled. We’ve selected it from paper mills that all have remarkable sustainability practices; they plant more trees than they cut down and they selectively harvest trees, rather than clear cut forests. Trees are a remarkable, renewal resource and we love the wood they create as well as the many uses for it.
Sending out the membership trees would be nice. I was giving a tracking number with only a label created but never shipped out. Will not renew ever again!. Will be disputing this with my CC company. Highly dissatisfied and Disappointed.
Business response:
We're sorry to hear this happened! So we can look into this further, could you please direct message us with the following information? - Member number (if known) - Mailing address - Method of donation (cash, check, credit card) * If check, please provide check number Thanks in advance for the additional information, and we look forward to resolving this issue.
Frequently asked questions about Arbor Day Foundation
How is Arbor Day Foundation rated?
Arbor Day Foundation has a 3.8 star rating with 404 reviews.
When is Arbor Day Foundation open?
Arbor Day Foundation is closed now. It will open at 8:00 a.m.
Need help? Contact us.
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