Aransas Autoplex

Dani Elle Lovell 

on Google

6 months ago

When it comes to customer service, I learned long ago that Chevy dealerships hold themselves to a higher standard. Recently, it’s been my honor to discover that Aransas Autoplex reaches far above and beyond even the highest bar for the brand, reducing the word “competition” to a proverbial punchline in comparison. Chevrolet has consistently delivered ‘firsts’ for me. At 14, I learned ‘love at first sight’ doesn’t skip skeptics the moment my eyes fell upon a blue t-top convertible Camaro—my first love. Unfortunately, a few... read more

Kassandra Rivera 

on Google

2 months ago

I’m not the happiest with the service department as I’m having to continue to take my truck for repairs and they keep finding “new issues to fix”. After the last service, my truck was returned to me with a windshield crack. I want to say that I’m extremely pleased with the service desk employee, Nancy for quickly addressing the issue and replacing my windshield. I also would like to recognize the transport driver, Carmen as she is very friendly and has given me a ride home one too many times for the number of repairs my truc... read more

Lee Man 

on Google

5 months ago

I dropped my truck off on March 28 for a March 30 appointment and did not get it back until April 10. For much of that time, it just sat there without a diagnosis. I was told they were short-handed and doing their best, but this was still a very frustrating and expensive experience. For the cost, I expected much better communication, more urgency, and a more thorough level of service. When they finally looked at the truck, I was told it only needed a forced regen and that the flakes found in the fuel filter were not metallic... read more

Michael Cherry 

on Google

4 months ago

I was visiting from out of state when the Engine Coolant Control Valve failed. Took it to Aransas Autoplex Friday morning. By Friday afternoon, they had diagnosed the issue and ordered the part. Over the next few days, the service writer had a personal issue that kept her out of the office. So for four days, I couldn't get an update. I left messages with the service writer, the service manager, some random person in the service department...I finally did talk to the operator and she promised an update "right after lunch when... read more

Troy Doell 

on Google

4 months ago

I called when I was broke down on roadway with a blown 6.2 hoping they had a wrecker, I had a wrecker take me to dealer to hear, he got my message but never called back. Then came back week later to find battery dead and asked to get it charged so I wouldn't have to buy a battery. Motor was on back order. Ashley never submitted wrecker bill for me to get reimbursed and wanted me to buy battery from him to. Then it took mechanic 24 hours to process paperwork and gave me 40 minutes to get there to pickup truck. I bought batt... read more