April Schaad - State Farm Insurance Agent

Michael M 

on BBB

2 years ago

I have State Farm Homeowners Insurance and I do not recommend them to anyone. I have had wind damage on my roof and they will not cover my damages. My next door neighbor had less damage than me and got his roof replaced by Erie Insurance. Every roofer that came to give me an estimate told me that State Farm is the worst in the industry when it comes to roof damage claims and I certainly see why. Get your insurance some where else!! By the way , I have been with them for 20 years and never put in a claim but they still can’t ... read more

John M 

on BBB

2 years ago

The One in Tannsersville, Pa is terrible Thought business was to compete against each other not just let customers walk away. Then when you pay for other insurance in full and you drop a different policy they want to raise your other policy even after paid in full. Stay Away People 

Megan M 

on BBB

2 years ago

I was hit in a drive through by a State Farm customer. Of course he denied it and the cost of insurance is going to increase. The guy hit me. He changed his story and said I backed into him! Who backs up in a drive through? I have the guys insurance information, but he does not have mine! That should be enough to show who did what. Common sense does not matter. They are all about saving money. They don’t care what happens to their victims. State Farm has been absolutely awful to deal with. I am working on getting video of th... read more

Bonnie H 

on BBB

2 years ago

My husband has been a State Farm customer since 1995, though we are likely about to change this. We have attempted to use the Emergency Roadside Assistance several times, and nearly every time they have turned us down and refused to help. The only two exceptions have been when our vehicles were experiencing battery trouble. They have been genuinely helpful when we have had claims, but I think we have finally had enough with them. This past weekend with their Emergency Roadside Assistance has us thinking that their failure to... read more

Anthony M. 

on BBB

2 years ago

STATE FARM drop me on my insurance because my A/C and Heating unit under the house caught fire. They wouldn't repair my units. They said I caused the fire on my home. While I was asleep at home in My bed. I paid my insurance on time every month on time. And they didn't want to repair the damage on my house. And drop me from my insurance. I am filling this complaint. Because I need my house repaired. 

Jerry S 

on BBB

2 years ago

After 47 years no help .The two women who talked with me were very disrespectful.Tried too make a fool of me. 

SILVIO O 

on BBB

2 years ago

An impossible company to deal with if you have a claim. They nicklel and dime you to death and take forever to respond to enquiries while your car is stuck in the shop waiting for the propper go ahead to be repaired. 

Christine K 

on BBB

2 years ago

Horrible customer service and wrongfully dropped me due to an accident that was not in my car. If I could give them a zero rating, I would have. Go with ***** or ***********. They are way better in the customer service area. 

Lynn M 

on BBB

2 years ago

Multiple times I have called only to be told I don't have coverage when it was time to request road side assistance. Fortunately the times I called I was at home needing a jump. This last time was the last straw. It was Sunday and the office was closed. You see, the two previous times were a breeze in comparison. My agent was able to verify I DO have coverage over the phone. I googled the number to customer service and called it. I was out on hold for nearly an hour. The agent that did pick the phone up handled it quickly wi... read more