Apria Healthcare

Denny 

on Wellness

7 years ago

I had to order my CPAP supplies through the direct service. Their service desk is in India or another such country that knows nothing about our insurance and was requesting insane documentation that goes back 10 years. After a month, I asked for a supervisor and she was equally unhelpful. I finally cancelled my order and went elsewhere. 

Denny 

on Wellness

7 years ago

I had to order my CPAP supplies through the direct service. Their service desk is in India or another such country that knows nothing about our insurance and was requesting insane documentation that goes back 10 years. After a month, I asked for a supervisor and she was equally unhelpful. I finally cancelled my order and went elsewhere. 

Frustrated 

on Wellness

9 years ago

I wanted to get an itemized statement before paying my bill, to know what I was actually being charged for (esp since they messed up my Medicare & insurance billings). The only way to talk to anyone was the national phone line. I waited 90 minutes one day & still on hold. Next day I got tired of the same song playing over and over, so only waited 60 minutes before I hung up. Ridiculous! The only way to get an answer will be to drive to the store. 

Teresa Garman 

on Wellness

10 years ago

Having to call national office instead of local office is a bad decision. I spend 25 minutes on the phone to order oxygen when I used to be able to call Des Moines and have it set up in two minutes. I have been waiting right now for someone to speak to. Bad, bad decision on the part of Apria. Was a wonderful setup before. Good people working in Des Moines. Too bad I can't call them. 

Anonymous 

on Wellness

10 years ago

Does the staff at this retail store always take that extra step to make you feel special? Absolutely, they always make me feel like I'm their only customer. Were you able to get all of your questions answered while you were at this retail store? Yes Was the staff at this retail store friendly? Yes, they went above and beyond Did the staff at this retail store pressure you to purchase any unnecessary products during your visit? No, my decisions were always respected Was it easy to find parking at this retail store? Extremely ... read more

Anonymous 

on Wellness

11 years ago

Does this provider have a good professional reputation within your community? Definitely! Everyone knows they are the best around! Did this provider leave you unattended for an extended period of time? Not at all! They were always present and attentive Did you leave the office feeling satisfied with your visit? Completely! Was this provider argumentative or easily angered? Not at all, they were one of the kindest, most attentive individuals I've ever met Is this provider willing to pursue advice from other providers when nec... read more

Anonymous 

on Wellness

12 years ago

Did you feel like this provider's office was understaffed? Somewhat, they could've used more help Would you recommend this provider to others? If I Had To 

Anonymous 

on Wellness

13 years ago

Does this provider treat every client equally? Definitely, they make everyone feel equally respected and cared for Did you feel safe in this provider's care? Absolutely! I knew I was being cared for by an expert! Was the waiting area spacious? No, but I can always find a seat Did you notice a foul odor when you arrived at this provider's office? Not at all, their office smelled fantastic! 

Anonymous 

on Wellness

14 years ago

Did you leave the office feeling satisfied with your visit? Yes Was this provider's office easy to locate? Only with clear directions Is this provider willing to pursue advice from other providers when necessary? Yes, they were willing to ask for advice when necessary