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Apria Healthcare
- Home Health Care
- Lumberton, NC
About this business
Location details
2101 N Pine St, Lumberton, NC, 28358, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been with Apria Healthcare's Burbank office four years now. During that time I have been treated with the upmost respect. The entire staff has acted in a timely, considerate, friendly and professional manner. Whether it was a phone call with questions, ordering supplies, or a face to face meeting with one of the technicians. Today was the first time I have been in their offices in the last four years. Not only did they solve the problem I was having with my equipment, I walked out with a completely new machine. The me... read more
I have never seen so much incompetency in my life. In the multiple phone calls I have made to Apria to try and get an oxygen concentrator for my visiting mother, I had to talk to multiple employees through multiple locations, had to repeat information, was put on hold for 30-45 minutes at a time; explain to them that they did confirm with me that they received her doctor's prescription, etc. At one point, weeks before her arrival, an employee did state that Apria could process the order, and we paid. The very next day they s... read more
First visits were fine. I even wrote a letter of appreciation for the receptionist as she was very helpful. MY experience has gone downhill every since. When you call the person you talk to can barely speak or understand English. Not a detriment in itself but frustrating when trying to talk about your health care. To add injury to insult I was told I had to take a other breathing test before I could get some additional equipment that was ordered by my Doctor. It has been two months of hassle, incompetence and a waste of my t... read more
Called on 4/2/18 @ 4:50pm to obtain a Dexcom glucometer, no answer even though their hours are posted as open til 5pm. So I took my business to Shopko pharmacy, sorry.
Good luck getting a hold of a person by phone all calls go to a central call center and automated phone system tried for over 30 minutes
Poor customer service. I tried them to come to my house to fix her cpap machine and the specialist called and said she can't help us and hung up on us.
April is a joke! Worst customer service ever! Go, run, to another home medical equipment place!!!!! You cannot get another to assist you. 2 weeks post op & still waiting for a call.
They are AWFUL!!! Save yourself the headache and go somewhere else. They messed up my order, and only filled 1/2 of the equipment I needed. Which is kind of a big deal, because not only did I not have the equipment for SECERAL days, but they had to resubmit it to my insurance. They have no clue! They don’t even understand how insurance companies work. I tried telling them that I have met my max out of pocket, only for them to tell me that I have to meet the family out of pocket. um, no. And talking on the phone with them is ... read more
Therapist Chris is incredibly helpful, answering questions and offering practical advice to new CPAP users like me.
Frequently asked questions about Apria Healthcare
How is Apria Healthcare rated?
Apria Healthcare has a 1 star rating with 1 review.
When is Apria Healthcare open?
Apria Healthcare is closed now. It will open tomorrow at 9:00 a.m.
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