a.p.i. Alarm

Mehmood B. 

on Birdeye

2 weeks ago

I am writing to express my deep frustration regarding my inability to reach their service department over the past five months. Despite leaving multiple voice messages, emails, and messages through their platform, I have not received any response. This lack of communication has been extremely disappointing. As a customer who was transferred to their services following Bell’s divestment of their security division, I am concerned that this level of service is absolutely a crime. I am left wondering how are they still in busine... read more

J W. 

on Birdeye

a month ago

After 3 days of constant calling and on line holds many times dropping, I finally got a resource after telling the AI bot "cancellation". I had an alarm go off and was told by this resource that because I enterred the code within 2 min, no one called. Also used their web site to leave messages and non one ever responded. I have now cnacelled their service qcquired another company.. Bell should be ashamed of itself. 

Helene Paul-Hus D. 

on Birdeye

2 months ago

I have been tryng to call this company. Does anyone work in this company? Today alone I called twice and get Noa who seems to be an AI agent. He transferred me to a voice mail as the support extension 1002 is on the phone. I left my phone number and a brief message. No one called back. After Bell Canada sold it to them, I cannot get through to their customer service and or technical support. My system is off line due to a sabotage of the panel. I have no service since November 5, 2025. They ask me to be patient and they w... read more

Robert 

on Birdeye

2 months ago

Avoid This Company at All Costs — Zero Customer Service I’ve been trying to reach API for months since they took over, and it’s been nothing but a nightmare. Today alone I spent 3.5 hours on hold and still couldn’t get anyone to answer. They simply don’t pick up the phone, don’t respond, and don’t care. Their customer service is non-existent. I’m now calling to cancel all three of my locations with them because it’s impossible to run a business when your provider refuses to communicate. If you’re considering them—stay awa... read more

Nan P. 

on Birdeye

3 months ago

Wish I could give Negative star rating. We also have been affected by the recent transfer from Bell/MTS to a.p.i.. Went to office at 220-3025 Portage Ave. it was in process of being moved out, no forwarding address. Other address at 3657 Robin Blvd. is also not valid. Emailed a termination of service Oct 25, still waiting for reply. Our system was off line due to renovations, told we had 96 hours only. That was 3 weeks ago. Put stop payment on auto withdrawals. BBB compliant in process as well as with the office of Ministe... read more

Syed H. 

on Birdeye

3 months ago

Very poor service, or rather no service. Last month I complained, promised me our technician would contact me, but till now, one and a half months later, nobody has shown up. Why Bell have given security services to api? 

Shawn J. 

on Birdeye

3 months ago

I do not recommend this company after Bell Canada sold it to them. Cannot get through to their customer service and or technical support. Very disgusting!! 

Luisa M. 

on Birdeye

4 months ago

I have been tryng to call this company for 5 days now and evey extension i choose, no one answers very poor CS, does anyone actually work in this company? i wouldn't even give them a 1 star .. 

Paula B. 

on Birdeye

4 months ago

I moved from another Province to Ontario.  I was advised when I cancelled my Smart Home Services there would be a penalty since I had a 3 year contract and 1 year remaining.  However, I was advised I would receive a refund of the $250 early cancellation fee since I was installing Bell Home Service in new residence.  I was not advised there was a business sale with a.p.i. at the time.  The refund is not happening and I am not able to get confirmation from Bell, who advised me that it is up to this new company.  a.p.i. has no ... read more