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Answer 1 Communications
- Consumer Services
- Phoenix, AZ
About this business
Location details
3820 N 3rd St, Phoenix, AZ, 85012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would fol... read more
NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not made correctly. I have now been awake since 3 am (unable to go back to sleep and no opportunity to nap during the day) because NEXA ceased client control of our own schedules and someone failed to do their job properly.when I requested a variation from their blocked times. Prior to this p... read more
I had an excellent experience working with Eric at Nexa! He was professional and knowledgeable. Communication was clear throughout the process, and he made sure all my questions were answered promptly. I highly recommend Eric and Nexa to anyone looking for top-notch service!
THEIR OPERATORS CAN NOT FOLLOW SIMPLE DIRECTIONS. And the company doesn’t care. They also hold the callers too long in the phone just to bill. They’re a joke. WORST BY FAR
Great service and professional
Frequently asked questions about Answer 1 Communications
How is Answer 1 Communications rated?
Answer 1 Communications has a 4.2 star rating with 317 reviews.
When is Answer 1 Communications open?
Answer 1 Communications is closed now. It will open tomorrow at 9:00 a.m.
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