Animal Care & Emergency Services (ACES)

Michael Silver 

on Google

a year ago

ACES or Animal Care and Emergency Services recently closed suddenly without notice. I had taken my cat there and paid for tests which have not been processed. I am pursuing their failure to honor services through all legal avenues. If you ordered tests from ACES be sure to check to see if they were ever processed. I was a big fan of ACES before this sudden closure and lack of communication. Megan Snyder is the owner. 

Jenna Davis 

on Google

a year ago

TL;DR the care at this hospital is atrocious, particularly from Dr. Melissa Ryce, who discharged my critically ill dog when she should have been hospitalized overnight. She could have died had I not taken her elsewhere. My dog fell very ill, very quickly, and I took her here. They ran a bunch of tests on her but found nothing conclusive immediately, so they hydrated her (no IV) and gave her antibiotics. When I went to pick her up, Dr. Ryce didn't even come out to speak with me. The receptionist (very rude, btw) simply handed... read more

Vanson Li 

on Google

a year ago

The staff were helpful and accommodating on the phone for an emergency appointment. They were also very courteous and professional during our visit. 

Emily Vande Wege 

on Google

a year ago

Our cat had a medical emergency and we were so distraught and they were the best experience we could have had on our worst day. They acted right away, everyone was incredibly helpful, communicative and empathetic. Dr. Lee was truly amazing and very patient and understanding in answering all of our questions. The nurses and staff were delightful and made the day a little less hard. We’re very thankful and wish we could use them as our regular vet! 

Sandra Camp 

on Google

a year ago

My much beloved dog was put to sleep at ACES shortly after midnight on February 6. While we were there, we spoke with one of the technicians about what to do with her remains. We decided on a private cremation so we could have her ashes and on getting a paw print made. The technician said the paw prints come in different colors and we chose brown. Before we left, we were told that they would contact us when they received her ashes so we could come and pick them up. Six weeks went by without hearing from them, so I called on ... read more