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Angela Krause Lincoln Service Center
- Automotive
- Alpharetta, GA
About this business
Location details
1575 Mansell Rd, Alpharetta, GA, 30009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have a 2017 Continental. Have been going to this Dealer for 6 years. No more! They kept my car for 3 months! This car has 38k miles. Sits in my Garage, under cover. It is Pristine! Situation: Car would not start. Jumped it off and took it to Angela Krause. Svc Advisor called and stated it was a Battery. According to Him car needed Rear Brakes, Motor and Transmission Mounts. I did not question. Told Him to do it. Picked up car and parked it, in Garage. 3 days later. Car want start. Jumped it off and took it back to Dealer. ... read more
I usually do not give bad reviews but after so many terrible experiences I feel I have no choice. I honestly do not know how this service department is still in business and even more baffling is that the customer service advisors have not been fired. I was planning to purchase another Lincoln this year and with this last experience today, I will have to find another Lincoln dealership just so I do not have to deal with this service department again.
This service provides truly terrible service. My car broke down, and I had it towed to the service center, but it took me half a day to even find out if my car had arrived at the service center. The next day, I called the service center 50 times, but they didn't answer the phone. I left couple voicemails for the service advisor, but I still couldn't reach him. He only contacts you when he feels like it. This was the worst service experience I've ever had.
This service provides truly terrible service. My car broke down, and I had it towed to the service center, but it took me half a day to even find out if my car had arrived at the service center. The next day, I called the service center 50 times, but they didn't answer the phone. I left numerous voicemails for the service advisor, but I still couldn't reach him. He only contacts you when he feels like it. This was the worst service experience I've ever had.
I am extremely disappointed with my experience. I brought my vehicle in for the same issue three times, and despite repeated visits, the problem has still not been resolved. The last time I took the car in, it stayed at the service center for over 30 days — and yet, the issue remains unresolved. This has caused a major inconvenience for me, both personally and professionally. I trusted this service center to stand behind the quality of their work and properly address the issue, but unfortunately, that trust has been broken. ... read more
Frequently asked questions about Angela Krause Lincoln Service Center
How is Angela Krause Lincoln Service Center rated?
Angela Krause Lincoln Service Center has a 1.3 star rating with 7 reviews.
When is Angela Krause Lincoln Service Center open?
Angela Krause Lincoln Service Center is closed now. It will open at 7:00 a.m.
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