Andy Mohr Kia

Teeka T 

on BBB

9 months ago

I was sold a ******* package and was told it covered things that it didn't! I've been calling for two weeks and nobody returns calls! I have left several messages, sticky notes on finance desk multiple times and I finally got a desk manager today and no resolution. I was sold some bs and I want my money back. For future customers the interior of the car is not treated only the seats and under the mats! 

Rose M 

on BBB

a year ago

Do not shop for a car at Andy Mohr kia! I bought a 2020 Kia ****** last year, with my dad as a cosigner. They wrecked it when I brought it in for repairs in December. I was told it was "significantly damged," and that the techs foot slipped off the brake and hit a toolbox. When my dad went to check it out, the whole front end was destroyed. Insurance claimed it as a total loss. *** was extremely unhelpful, rude, and showed no customer service when we spoke to him. However, I was told if I return he would put me in a vehicle.... read more

Sarah S 

on BBB

a year ago

Absolutely dismal experience from end to end. My car broke down, they were the nearest Kia *********** so that's where I went. My car was there for over a week and a half before they even looked at it. I was asked to provide a service history, and I did the same day, and I waited days for a response. My service provider was apparently fired halfway through this process, and no one told me until I called several days later asking for an update. I was never contacted proactively about issues, I always had to call them and wait... read more

Joy B 

on BBB

a year ago

Don't trust them! ******** notified me about anti-theft software upgrade that can be installed on *** ***** to prevent theft. Took my car in to have software upgrade installed. Service Rep comes out and states that there is an outstanding recall for my car re: brake linings. Informed her that I didn't receive a recall notice from *** for that issue. If a recall was issued, wondered why *** wouldn't have notified me. It made me suspicious. So, I checked 3 different websites looking for recall info on my vehicle. I checked the... read more

Christina T 

on BBB

2 years ago

Been to many dealerships and never have I seen as much unprofessionalism under one roof. For starters, dont EVER give them your keys because once you do, theyve got you trapped. Not only that, they had another (cake in after us) battling for the same vehicle we were wanting to purchase. Even the salesperson representing us and one for her were tag teaming to see who can get the better deal. I had already filled out the credit application online and given them every information they needed but yet in person, they wanted my pa... read more

Clyde S 

on BBB

2 years ago

I bought a used Kia ******* wasnt exactly what I wanted but was ok needing a car. Was at the dealership to buy a key fob I saw a car that was more to my liking. Since it was only 30 days since my purchase I was hoping to make a deal. Instead of working to make a customer happy about buying from them, they offered me 3k less than I had payed cash for 30 days prior. Business is business, but come on. I wont buy another car there, it just sat wrong with me. Could of worked something out, I would have thought.Thanks *** 

Brian W 

on BBB

2 years ago

Worst dealership in ************. I made an appointment to test drive a new car. When I got there, they sold it out from under me. I agreed on a car coming in 2 weeks. I put ******* money down on it with an agreed price. I have a copy of the window sticker and been checking on it for 2 weeks as it was coming in. I got a call saying it was here and then called saying there was a problem. They sold that as well. Now I don't have a car and dealership said I can wait and pay more when the new models come in. This is unethical bu... read more

Teddy H. 

on Birdeye

2 years ago

I have had many bad experiences in my life but have never written a review. My experience at Andy Mohr Kia was the worst buying experience of my life. I will absolutely tell everyone I know to never purchase a vehicle from them and to never take their vehicle in for service at this dealership. They absolutely game me the stereotypical awful car buying experience.  

Cliff F 

on BBB

3 years ago

The dealership didn't disclose the price of the vehicle until I was halfway through the finance paperwork. They added $3,500 to the sticker price without telling me. When I brought it up, the salesman insisted we had discussed it. When I indicated I wasn't interested at that price, they said my deposit was not refundable and pressured me into buying. I emailed the ** afterwards and he assured me that I should've known the price before they took the deposit. He indicated they would talk to the sales report but did not offer t... read more