America's Best Contacts & Eyeglasses

Stacy Brinton 

on Facebook

10 years ago

I came across horrible customer service on the phone. I called to see if I could buy a pair of sample contacts until I could buy a full box as I have a small rip in my contact. I was told that they don't sell samples, which I can understand. I asked if I could get a sample then to hold me over. She asked my name and then hung up on me. When I called back, she told me that they don't have a sample of my contacts in stock. I asked for which eye because I have different strengths and she said both. I find that hard to believe s... read more

Anna Inzerillo Weiner 

on Facebook

10 years ago

We used the store in Liberty, MO. I the customer service was horrible. I needed new frames and was told they would take 7-10 business days. I ordered them on May 2. On May 19 I went in and the were just unpacking them. I inquired why it took more than 10 days. The person helping me actually argued that May 2 to May 19 was 10 business days. I corrected her then she talked back to me. I don't let my children talk to me that way, I should not have been talked to like that by someone in customer service . They are rude and unkno... read more

Meredith Nelson 

on Facebook

10 years ago

I waited for over an hour never seeing the eye doctor which I could tolerate if I could see that patients being treated. The last 20 mins of my wait the eye doctor just went into the exam room and shut the door (she wasn't seeing a patient). I left after waiting an hour and 15 mins. When I left the doctor still hadn't come out and there was still a patient ahead of me (who was sleeping while waiting since we had been there so long).