America's Best Contacts & Eyeglasses

Kim B 

on BBB

2 years ago

They kept blaming my optometrist for a wrong prescription. They were very rude and accusatory towards me. They finally admitted they were wrong. I had to go back more than 4 times to have them adjust my glasses. I went last week to adjust them just because they were getting loose. The lady was so rude and she handed me the glasses with all her finger prints in them. I had to ask to clean them. Every time I go in, the staff is so rude. They are always in the defensive. I never see the same people working there. Store in *****... read more

Linda G 

on BBB

2 years ago

Purchased contacts from ********* location after being told I had to switch brands due to being unable to get my current contacts. Had a eye exam they changed my prescription purchased 6 boxes of new contacts cannot see any small print called there and told them these are useless to me I was told to throw them out and buy new ones nothing they can do for me. $500.00 and thats what I was told. Throw them out and buy new ones! 

Crystal C 

on BBB

2 years ago

They owe me paychecks. *******, ****** and **** in *************** like to give people the run around and hang up on them. No one in this company is working towards me being compensated for my time spent here for employment. I turned them into the ***************** Wage and Labor division. 

Emily S 

on BBB

2 years ago

I would highly recommend NOT to go to Americas Best because the doctor was 35 minutes late and they have a policy that you have to "trial" contacts before ordering them. I have had the same contacts for 25 years and do not need to trial them. They did not have any contacts on hand and had to order them. I was told I have to wait 10 days before they come in! I needed them immediately but they refused to help me. They promised the doctor would call in a day or two with a solution and he didn't! I called them and they said the ... read more

Richard B. 

on BBB

2 years ago

Store #**** I waited 3 months for a contact prescription that never arrived. I called *** routinely to check the status of my order and was regularly told the manufacturer was the problem. They told me that lenses were re-ordered but the new order never arrived. Eventually the Manager and Assistant Manager became dismissive and appeared to be annoyed (especially when I inquired in person). During one telephone inquiry I expressed how disappointed I was in the service over the past three months and the Manager literally LAUGH... read more

Jennifer K 

on BBB

2 years ago

I went to their shop they did not do my prescription right and they refused to fix it. I would not go there. It was a waste of money. I guess you get what you pay for. 

arnie E 

on BBB

2 years ago

Doc at ******* Best Eyeglasses in ******** ** requires all patients to wear masks in her office.. I was able to get into the store, have my eyes examined, and sit in waiting room, all without a mask. Now I have no problem with the doc wearing a mask but I feel it is a violation of my rights, and most likely company policy, for her to make her patients wear mask in her presence. 

Isaiah H 

on BBB

2 years ago

It should be called "*******'s WORST"!!! had to return prescription sunglasses 3 times. When I went to pick up on the 3rd time the lenses were still distortred. They gave up and just said "we are going to just give you a refund". Staff is friendly and super caring but the place they use to make their glasses is AWFUL. this is even after the manager of the store sent them a message and said "Make absolute certain that the lenses are not defective." Whelp. Here we were for the 3rd time. Still defective. Even the Optomotrist sa... read more

Pamela C 

on BBB

2 years ago

My fella and I went for exams and glasses. I have two insurances and he has none. I picked out my frames added what I wanted on them was told $385 after insurance I about fell in the floor so I took off a couple things $265. Then comes my fella I told the woman no insurance so I'm hinting at the $99 special for him sets him up for $285 same things comes off his bill. I pondered all weekend talk to both HR ppl and realize I've been royally ripped called to cancel order it's already gone out. I gave them a mouthful and told th... read more