American Well's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

American Well

3.2

About this business

Location details

75 State St, #2600, Boston, MA, 02109, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.224 reviews
Select a rating
Madysen Davis's profile image
Madysen Davis 
a month ago

If I could rate it a 0 star I would. This has been the worst company to deal with. 0 ways to get a hold of them or our doctor. Worst business. 

J W's profile image
J W 
a month ago

Downloaded the app recommended by my insurance company. The wait time for their “on-call” doctor to call me was ridiculous. Do not recommend using app for virtual urgent care services. 

Tommy Vo's profile image
Tommy Vo 
2 months ago
Plaban Rout's profile image
Plaban Rout 
6 months ago

I had horrible experience with this company. I would never go for any of their health related service. Recently i had consulted them whether they accept Optum EAP insurance for the service they provide. Response was positive. I took their service. When it was time for accept the EAP payment they denied saying the EAP code not working..also they can't communicate with my insurance company. They can't help me. Such an frustrating experience. Negative Rating for them. 

My Name's profile image
My Name 
8 months ago

My insurance transferred me to this company. Then, the insurance wouldn't cover the visit. The doctors also only give one month prescriptions so you have to use them every month which essentially means you are paying for your own doctor visits. 

Frequently asked questions about American Well

How is American Well rated?

American Well has a 3.2 star rating with 24 reviews. 

When is American Well open?

American Well is closed now. It will open at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com