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American Preferred Home Medical, Llc
- Medical Supplies
- Tyler, TX
About this business
Location details
805 N Glenwood Blvd, Tyler, TX, 75702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff at Aerocare have always been very helpful. Their billing which is not done there is the opposite. It is ridiculous. The phone is always busy and the wait time has been up to a hour. Something needs to be done about this please.
I use them for my CPAP supplies. I had an urgent need to replace my machine that finally wore out, and they were able to give me a replacement machine (also RESMED brand) the same day the old one broke, through my insurance. They are very professional, and have a complete inventory of CPAP machines and accessories. If they don't have it, they can order it. They also helped set up my re-supply needs with my insurance company, so I get fresh filters, masks, etc. delivered to my home on a monthly to quarterly basis. I'm happy w... read more
Very disorganized office. Poor follow-up. Had to call another office location to obtain replacement for defective equipment. Therapists very friendly and knowledgeable.
Last night I was having trouble with my CPAP system. This morning I called Brian and between him and Jessica I had a new Machine by 3 pm. They were very friendy and professtional and cared that they could help me as soon as possible. Now thats great service.
After seeing an orthopedist, needed crutches on 9/12/16. The doctor called in the order, but after not hearing from them, I called the doctors office who called this company many times. In frustration, they finally gave me the number to call. I called for 2 weeks leaving messages. I finally talked to someone who said the delivery person would call me to schedule a time to deliver. No call ever came. Called several more times, with more commitments to deliver. Finally went to thrift store and purchased for $7 a pair of crutch... read more
My initial experience with this company was good. However,once I signed on with them, I started to have problems. I have been left high and dry,so to speak. I arranged for a portable o2 machine 3 weeks ahead of time,only to be told at that date of expected delivery,they had none. I had to change my travel plans at the last minute,i.e. In addition,the communication on their part is horrible. I asked to speak to the owner/ supervisor/ manager; Dave. He never returned my calls. It is a horrible lifestyle depending on oxygen,whe... read more
I have been trying to get Aerocare to provide my CPAP supplies for months. They want you to provide all the information that the doctor has and then they wants to further rip you off by having you make appointment and come visit with their respiratory therapist before they will provide the supplies that my insurance pays for. I think they are quacks and trip off artist and this faction of the medical industry is a farce. I would find someone else to get your supplies from. If I could give them no stars I would. They are just... read more
The selection is great once you get to see it all. The store hours need to be longer. It is located on loop 306 next to community health club.
Find any other place. Poor customer service I had to buy a New CAPA mask off Amazon for $85 because of poor customer service. Thanks for wasting my money
Frequently asked questions about American Preferred Home Medical, Llc
How is American Preferred Home Medical, Llc rated?
American Preferred Home Medical, Llc has a 1.9 star rating with 12 reviews.
When is American Preferred Home Medical, Llc open?
American Preferred Home Medical, Llc is closed now. It will open tomorrow at 9:00 a.m.
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