American Pediatrics

Natalie Hernandez 

on Google

2 months ago

The care for my child was much appreciated and we were seen almost immediately after arriving! But I’m only giving 4 stars because the clinic itself seems a little dirty in the lobby area. My child wanted to play with the toys provided, and they were pretty dirty. I even noticed 2 different toys had like food on it or something sticky, which I then told my child to go wash their hands. I also noticed another child jumped in to play while wiping his runny nose then touching the toys. If there is going to be toys provided for ... read more

Amber MJ 

on Google

2 months ago

I want to clarify my side of the story after seeing the clinic’s response. I have decided to remove my previous negative review. (Not sure if it went through or not.) However, I was very surprised and disappointed by the serious accusations made by the clinic in their response. Many of our communications were conducted over the phone, and of course, there were no recordings. Most of the written communication was done in Chinese. When we first asked about the additional charge, we were told it was for a phone consultation. We... read more

Jeff Z 

on Google

2 months ago

Four months ago, our family was charged a $77 “follow-up call fee” for a call that lasted less than one minute — a call we never requested. The doctor simply reminded us to give our child medication on time. We did not ask for medical advice or a follow-up consultation, yet the clinic billed it as a paid service. After we questioned the charge, the clinic initially refused to refund it. Only after we posted a one-star Yelp review did the clinic contact us, saying they would issue a $77 credit if we removed the review. Becaus... read more

Eduardo Calderon 

on Google

2 months ago

EDIT after response from corporate: - Your statement on your POLICY concerning HIPAA does not make my statement about what we experienced the day of. - I said your MA was NOT EXPERIENCED not that they weren’t licensed or qualified. There is a difference between qualifications/certifications/licenses applicable to the work va actual experience and providing great customer service. Great job on trying to make sure your office is perfect and a customer can’t have a bad experience with rude staff. MA was not experienced and not ... read more

Nicky Soh 

on Google

4 months ago

This is the first time I've had to change a review years after. You can see a recurring theme with the establishment: billing clients thereafter with hidden copay months or years after despite parents making multiple attempts to call, send emails, proof with receipts that we've already paid copays.