American HomePatient

Sue Cohen 

on Google

6 years ago

This is the worst company I have ever used. In 2015 I got a bipap machine from them and they never explained how to really use it, I I have no idea how change the settings if they needed to be changed. I have decided to switch to a different company and that company called and said Medicare has never been billed. I called AH and they do not know what they are doing, I left 3 messages last week and they finally called today and they really do not know what they are doing. They said they would try and solve the problem by the ... read more

Sue A Cohen 

on Google

6 years ago

This is the worst company imaginable! When I received my bipap machine, they never taught me how to use it and in the 2 yrs that I have had the machine, they have in,y given me supplies twice, the masks and tubing are suppose to be changed every 6 months. Also, when I decided to change companies, I found out that this company has never billed Medicare, so I cannot switch. I have called the Berlin Office to speak to the person I always talk to and every time I call they say she is busy and will call me back, after 3 calls, I ... read more

Adnaloy Pagan 

on Google

6 years ago

Bad 

Dave Smith 

on Google

10 years ago

I really, really hate to give a bad review. But there are 3 things I want to point out in the hope that the Berlin, CT office of American HomePatient will make improvements. And for those with sleep apnea, be careful. First, I picked up a new CPAP from AHP but no instruction manual or device-specific instruction sheet was provided with it (though general overview handouts were provided, which was a good thing). Why? Second, the new CPAP was a replacement to an older style one I had by a different manufacturer. While I receiv... read more