American Furniture Warehouse

Amanda L. 

on Yellow Pages

7 years ago

This had to be by far the most ridiculous experience I have ever had in my entire life!!!! I purchased a couch after measuring the space and when the greasy, stinky boys arrived the refused to get into my apartment. Ok then. Called and complained to some snotty little girl and asked to speak to another less whiny person that holds whatever they call a managers position and after getting nowhere, I said I will call back the next day after I look at buying something theur employees are more comfortable with moving. Called back... read more

they suck w. 

on Citysearch

11 years ago

OMG, This place is unreal, They want your money and then you wait 6-10 hours to have them load it, No lie , Its like a dealership. we were there since 9:00 am. we had lunch there. now dinner, Terrible .....If you have all day to waste away ,,,,,,,Go here !!!!!!! 

Steve W. 

on Citysearch

12 years ago

This is the second time we have ordered furniture and had a bad experience with what was purchased. 1st one 8 years ago (full livingroom set), they had called and said our order was in and would be delivered the next day. So in the mean time, we got rid of all our furniture and prepared for the next day delivery. The next morning, AFW called and said they made a mistake with the order and would be 2 more weeks until they could fullfill the order. We went without furniture for 2 weeks, amongst family who came in 2 days after ... read more

gail c. 

on Citysearch

12 years ago

I bought a converta sofa w/storage on 07/14/12. Called customer service (I believe on Sun 10/28/12 ) scheduled an appointment on wed 10/31/12 (my birthday) they did show up during the 2 hour window they schedule for you. You have NO CHOICE as to what time they come. They advertise this sofa for the dorm. If a parent bought this item for the dorm it would not last one month. I bought it for my house wanting it to last 9 mounths to a year. I am not a college student. I am a 57 year old woman, that does not abuse furniture. (Al... read more

Joe M. 

on Citysearch

12 years ago

I will NEVER shop here again. I bought the most expensive Sealy Posturpedic Mattress they had, 3 years ago. The Salesman told me there was a 10 yr Warrenty. After these 3 yrs, my mattress began sagging in the middle. I filed a complaint with AFW and they sent an "inspector" to my house. This guy took photos and checked the mattress and told me the mattress was "definitly defective." A couple of weeks later, AFW sent me a letter stating that, because there were some stains on this mattress, it would make the warrenty VOID. Th... read more

jz 

on Dex Knows

12 years ago

HORRIBLE EXPERIENCE horrible place to shop..cheap,cheap,cheap 

subsonik 

on Citysearch

13 years ago

On 2/26/12 we bought a mattress here and was told that it was cheaper and easier to rent one of their trucks for $20 to get it home. We thought "sure, okay" and went to get the truck. Then we get told there is a 2.5-hour wait for trucks. So we reschedule our entire day, which included canceling plans, and waited. When we go to get the truck we were told there was still a wait and that they didn't know how long it would take. According the customer service person I spoke with today, our scheduler was this really rude mannered... read more

markware 

on Citysearch

13 years ago

I will never spend money here again! – What was suppose to be an easy, no hassle sales experience turned into a nightmare! After buying over $1,100 worth of furniture, the salesman assured me that if I went home and measured and the dining table I paid for on my credit card did not fit, just call and cancel before delivery and the amount would be refunded with no hassle. (I also bought a sofa and six chairs to go with the table). I called the same day and they told me they would refund the price, it never happened! After the... read more

Teri F. 

on Insider Pages

14 years ago

Be Cautious Recently bought a new home. Went to American Furniture Warehouse because I hears they had the best prices. Customer service is very good. The selection was awesome. However, please remember you get what you paid for. Bought a bedroom set first and they delivered it on time, set it up for us. But the furniture had a lot of small dents and nicks. All they did was touch it up with a black pen. Also, bought the Chaplain coffee table. Be aware that this scratches and chips very easily. So if you have kids in the house... read more