American Freight Furniture and Mattress

Kendra H 

on BBB

5 years ago

I ordered a mattress set for my son paid for and was given the delivery date of July 1. I got a call confirming the date and given the time between 3-5. 530 comes no delivery. I called the number on my receipt and was put on hold for 44 minutes.. I went to the store and the manager was hiding out in his office, made us wait for him. He said he didn't know where the delivery people were. I returned my order. I will NEVER do business with them again! 

Onesty 

on BBB

5 years ago

This business is seriously a joke and American First Finance who they partner with to finance your couch. They only will disclose in an email stating that if you do not pay off your couch within 3 months they’ll add the couch amount onto your bill again. I ended up paying 1000 dollars for a coach not even worth 300. They informed me the couch was 499 and payments was 40 every two weeks. They do not give you a warning before the charge they just make the change to your account . Even during COVID they still charged late fees ... read more

Albert R 

on BBB

5 years ago

We have had the absolutely worst experience dealing with American Freight (AF). We purchased a Maytag washer that was just dented and promoted to be working fine. From DAY 1, it was not working properly and we called the Maytag manufacturer as stated on the website. Sad that we had to call a technician after not having the washer more than 1 day. The Maytag technician comes out and says the washer has a cracked drum, and not covered under warranty. Next we try calling AF and they give us the biggest run around. My wife spent... read more

Erica S 

on BBB

5 years ago

It weird how I have been trying to contact American freight for months about my mattress have never got a response but they are responding to people on BBB. 

Cora E. 

on BBB

5 years ago

Worst place ever! Do not do business with them. I beyond disgusted with American Freight. Never in my life have I had the misfortune of doing business with such incompetent people! I paid cash for a 4pc Bedroom set. I was told that it would be delivered the next week. That didn’t happen. Firstly, my furniture wasn’t delivered to the warehouse until two weeks after expected. Next, not all of it came to the warehouse and I had to complain to get what came in delivered and not have to pay the delivery fee twice, which would hav... read more

LMCCLATCHER@YAHOO.COM 

on BBB

5 years ago

I was getting the runaround for 2 weeks by the manager Wesley at the location in Memphis. I then got a call from the new manager Brandon and the replacement recliner was delivered the same day. He had AWESOME CUSTOMER SERVICE AND I THANK HIM!!! Lunch is on me!!! 

Scott B 

on BBB

5 years ago

This has been the worst buying experience of my life. I purchased a washer and dryer set online for $1,489.00. I was sent an email stating that the order would be processed for delivery and that Sears Outlet would get on it, "before we even have our coffee." Well, I wish they would have had a cup of coffee first because it's been nearly 3 weeks since I made the purchase. My appliances were set for delivery and I was told they would call me with a 2 hour delivery window time. Waited around all day and by 2:30 pm i still hadn'... read more

David G 

on BBB

5 years ago

I purchased a refrigerator online for same day pickup at the Marietta, Georgia location. When I arrived to pick it up an hour and a half before closing it was not ready. The gentleman who helped me in the back was very helpful and said it should be about an hour. He is the last helpful person I have encountered with this company. An hour and 15 minutes later I went into the store to ask if it would be ready before closing. The lady behind the counter was immediately rude, informed me she could not help me and it would not be... read more

Rae M 

on BBB

5 years ago

I purchased a Frigidaire Gallery Stainless Steel Counter Depth Refrigerator online on 06/06/2020. When it was delivered they did not have the hook-up supplies as they said the store was out of supplies. When they delivery men left I noticed a huge dent on the back of the refrigerator, this can easily rust. I also discovered the tray to the ice/water maker is missing. I contacted the store manager at the Webster, TX and he told me that I purchased a used refrigerator. This was a surprise to me as my receipt clearly shows "new... read more