This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
5411 E State St Ste 201, Rockford, IL, 61108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been American Family for 50 years! I have 4 policies with them. The new rates are 20% higher than their competitors. I have canceled and moved on. Thru the years, I have asked to talk to Jon. He never returns my calls!! He has Char handle everything! Corporate told him to call me before I cancel. He did not! He made Char do it!! He still never called me. Very poor service from Jon! Char should be the agent!
Update: Jon is a great, great guy who always takes good care of me where I feel like I am his only customer. He is a WINNER! Original: Amazing customer service, they'll go out of their way to help you when you need additional support, competitive pricing and excellent coverage. Would HIGHLY recommend for any of your insurance needs. I know I made the right decision to switch over!
Jonathon called me and rectified my previous statement. Kudos to you sir for calling me and talking about this situation.
Should be Char Insurance. I have only seen and talked to John once in years. Char does it all I think.
American Family Insurance - Jonathan Iaccino has a 4.7 star rating with 25 reviews.
American Family Insurance - Jonathan Iaccino is closed now. It will open at 9:00 a.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com