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American Family Insurance
- Insurance
- Burley, ID
About this business
Location details
1650 Overland Ave Ste 15, Ste 15, Burley, ID, 83318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kendall was right on the ball when it came to writing my home and auto policies. He and Judy were more than helpful with me, very respectful and really got things done very quickly. Allstate was my previous provider, and they fell way short of the good service at this agency.
Customer service is the worst the representative Lupe has terrible manners and does not know how to talk to customers. My mother called and I could hear her talking back to my mother very loudly over the phone and did not let my mother finish her sentences to be able to explain the situation. I was surprised that a person representing this insurance company would talk to customers like this. She does not give calls back and does not explain or answer questions without making the client feel dumb to say the least . I am unhap... read more
Kendall and Lupe are great to work with! Their customer service and knowledge is top notch. I would recommend them to anyone looking for a great rate with great service. They saved my wife and I enough money on our house and autos that we were able to purchase life Insurance and still pay less than our previous premium.
Kendall and his staff have not provided my wife and I 5 star service to say the least. They were all gung ho at first to get our business but after that, fell way short. We just purchased a 2016 Malibu with On-Star that should come with an insurance discount but unfortunately he does not offer that discount. I asked why?? and Lupe said they just don't! They also are hard to get a hold of sometimes and don't return phone calls. There is one good thing , His price is hard to beat! Only one we found cheaper so far is Progressiv... read more
Kendall is all about customer service. Kudos to he and his team for always stepping up and helping out. We had a really bad experience with our former company and agent. Kendall said he is always just doing his job, but compared, he really makes a difference.
Frequently asked questions about American Family Insurance
How is American Family Insurance rated?
American Family Insurance has a 3.4 star rating with 5 reviews.
When is American Family Insurance open?
American Family Insurance is closed now. It will open at 9:00 a.m.
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