American Diamond Exchange

anonymous 

on Superpages

10 years ago

Buyer Beware, I had a similar experience at ADEX. Was talk into a custom design gave a very large deposit immediately had buyers remorse. The store had done nothing except I spent time with the goldsmith. I went back couldn't find anything I liked, asked for my deposit back, offered to pay for the goldsmith's time was yelled at by the owner and was only give a store credit. STAY AWAY, over priced, and very rude. 

anonymous 

on Superpages

10 years ago

It has been 14 years since my experience but I am still so livid with this establishment that others need to be forewarned. My fiance and I went to ADE to purchase our wedding rings and upon visiting the store bought a ring for me, and were talked into a custom designed ring by one of their designers. They showed us a lot of nice rings in their case and convinced us custom was the way to go. So we agreed and put down a deposit for the custom ring. Upon our return to pick up the ring we were shown a silvery hunk of metal with... read more

Guest51838 

on Superpages

14 years ago

To the user that gave the 1 star review. Maybe it was the person you dealt with. I brought my now fiancee to ADE and Kathleen was so incredibly helpful and never lost patience and explained everything and we there at least an hour looking all combos of stones and settings! The diamond and setting is brilliant and near perfect in cut and quality and color is D! They even sized and set it on the spot in 1.5 hours! Allison who set the ring did an outstanding job! ALL OF THE STAFF was helpful and even congratulated us. I will co... read more

Guest37270 

on Superpages

14 years ago

I recently recieved a diamond birthstone as a gift from a friend that was purchased here. Service was very helpful and explained everything until the perfect ring was customized. Everyone was patient until we were satisfied. Getting the ring sized was very professionally done. I am pleased and would go back to them again. 

VF from East Haven, CT 

on Superpages

18 years ago

We bought our wedding bands elsewhere, andare glad we did. The woman at ADE sized me as a size 7, when I'm only a 6.25! Needless to say, I insisted on shopping around, and foud another jeweler who spent more time on details, and accurately sized us and made our rings in record time. Thanks, but no thanks, American Diamond Exchange.