Alternative Aire Inc

3.3

Durham, NC

About this business

Contractors Heating & Air Conditioning/HVAC

Location details

3156 Hillsborough Rd, Durham, NC, 27705, United States

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Weekday	Schedule	Status
Mon	8:30 a.m. to 4:30 p.m.
Tue	8:30 a.m. to 4:30 p.m.
Wed	8:30 a.m. to 4:30 p.m.
Thu	8:30 a.m. to 4:30 p.m.
Fri	8:30 a.m. to 4:30 p.m.
Sat	Closed
Sun	Closed

3.326 reviews

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Caroline Thompson

3 months ago

This company was bought by a private equity venture 1-2 years ago and it is not the same anymore. The five star reviews are for Alternative Aire but the new company is Chill Brothers. I have had great work from these guys over the years but since they changed hands they are disorganized and totally unreliable. There is a remarkably realistic but very unintelligent AI who answers the phone now. It mostly just repeats what you say back to you, like Simon Says. Asking for a human seems to bypass this easily, but don’t expect mu... read more

Mark Murray

3 months ago

Our technician Solomon Lopez was great. He was very thorough in walking me through what needed to be done and why. The price was on the low end compared to other estimates that I received too!

Christopher Woody

3 months ago

They fixed my furnace but it was a struggle to get them to even answer the phone, let alone show up after I had paid them. Poor communication between the tech and their schedules less to significant delays. Very expensive, $600 for 2-3 hours of labor (no parts required). It's been over a month and a few calls and I still haven't received an invoice. Know that all their positive reviews are from before they were bought out by a larger company. Seems like they have gone down hill since.

Marie Martinez

4 months ago

Phillip came in a timely manner and was so professional. He worked so quickly and was extremely thorough, checking every part of my system on such a hot day. I would highly recommend this company and especially the technician named Phillip.

Dedrick Jordan

5 months ago

Don't usually leave negative reviews but purchasing a home and the company scheduled an HVAC inspection for us this am at 10:30am. Reported running late due to another job and would come by afternoon to complete the inspection. Never showed up, never called to inform us, and when we tried to call was only able to get in contact with an AI chatbot which was not helpful. Now it is Friday after hours and still have heard nothing in followup.