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Alpha Energy Labs, Inc.
- Manufacturing
- Carrollton, TX
About this business
Location details
2501 Mayes Road, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Received a free test through the state. Including return shipping. Got the results emailed to me quickly. No complaints. Thank you
I ordered a radon test kit through my state health department. USPS delivered the kit to Alpha, and Alpha lost it. The replacement kit did not come with a pre-paid shipping label despite Alpha losing my original kit. I called and they refused to provide a shipping label. Pretty shady practice given the kit was marked delivered and they are the ones who lost it.
Easy process and fair pricing for radon analysis. I followed the clear and detailed instructions provided by the lab and received my results in a timely manner. They process a half million samples a year (per what I read). Clearly, the vast majority of customers are satisfied but don't take the time to write a Google review. This is my second satisfactory experience with AEL. Reach out for assistance as needed and make sure you keep record of your test kit serial number.
It is a blessing for the few who did not get their text results. Let me help you know your results. They are bad results. The moment I realized this company benefits from bad results and will get paid for when work is being done to decrease the levels, I knew immediately that the free test kit I received was a scam. Sure enough the results were bad, followed by a fear tactic notice. So I spent the money to get an expensive device and of course the result is good. So for those of you who got no results, count your blessings t... read more
I paid for expedited shipping and a rush on my test, but the shipping label never arrived. When I tried to resolve the issue, I found out the company is closed on weekends and their FAQ was no help at all. It’s clear that customer service is not a priority for them. THIS IS THE REPLY: Response from the owner Kyle, I'm sorry that you feel that our employees don't deserve time off. Our instructions clearly state our business days. I'm not sure what your expectations are here. We are not a 24/7 operation." Thank you for your re... read more
Frequently asked questions about Alpha Energy Labs, Inc.
How is Alpha Energy Labs, Inc. rated?
Alpha Energy Labs, Inc. has a 2.2 star rating with 60 reviews.
When is Alpha Energy Labs, Inc. open?
Alpha Energy Labs, Inc. is open now. It will close at 5:30 p.m.
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