Christina S. on Yellow Pages
6 years ago
09/23/2015, 08:44 AM
UNPROFESSIONAL scam artists!
I took my Dyson here because it was smelling funny and had weak suction when the (dirt collecting) canister was in place. However, with the canister removed, the motor sounded/smelled fine and there was plenty of suction.
The repair man who was at the store told me that he was not allowed to give estimates and that only the owners evaluated/estimated the vacuums that are brought in for repair. I told him that I was not impressed with the vacuum and therefor not looking to spend much money to get it back to its (pretty lame) working condition. He agreed with me and said that they are not good vacuums and that he had fixed 4 of the same kind that week. He went on to explain that the brushes on the beater bar are too short and too far apart so they don't really work the carpet to get stuff out. All of this I agreed with from experience. So I told him to have the owners check it out. He said that regardless of whether or not I choose to have the repairs done there, there is a $15 estimate charge.
This is when I should have walked out and this review subsequently end.
But against my better judgment, I left my vacuum there to be checked out.
I had a message to call the store this morning and when I spoke with the same repair man on the phone, he told me that it would be $169 to fix the vacuum. He said it was the motor that is going bad and causing the problems. (which is hard to believe, because though I am not a vacuum expert, it seemed fine when it ran without the container in it) I told him I didn't want to spend that much to repair it. He went on to tell me, "these vacuums are good machines-just sometimes the motor goes out. But it is worth repairing."
ummmm.. what?! because when I dropped it off it was a terrible machine with a poorly manufactured beater bar. Now its worth repairing because you want to make a budck-right.
I told him I was not happy with it so I didn't want to repair it and I would come by and pick it up shortly.
He told me they have really good vacuums for sale in the store (which he had pointed out to me the day before). I told him they were out of my budget and that I would be shopping around. His response was, "well how did you afford a $500 vacuum when you got this one."
OMG. Really? Did a repair man at a place of business SERIOUSLY just say that to me? Because I am 1,000,000% sure that it is NO WAY is his business how I acquired anything I own-just as ANYTHING about my life is none of his business either.. I am still aghast at the unprofessionalism all around. From the changing of opinion of the vacuum to fit the situation, to the questionable diagnoses, to the absolutely uncalled for question about my previous purchase. And if you're picturing some ignorant 20-something, that was not at all the case. This guys was well into middle age. 50+.
Take your business ANYWHERE ELSE