Alectra Utilities (formerly Guelph Hydro)

donna lg 

on Google

4 weeks ago

Too bad there isn't a zero! I needed to change my name and was advised by a Chelsey H that I needed to email her photo ID and she'd do it right away. I did so the same day (june 16). On June 20, she said she couldn't open it so I resent that same day. Hearing nothing, I called on June 27 and was told by another Customer Service person "well just send it to her again". I wasn't impressed and said absolutely not. She hung up on me. I called a bit later and reached a Victor B who found the email and made the change within secon... read more

Devon 

on Google

2 months ago

Awful service. Terrible online interface. Decent customer service, but I shouldn't have to call. 

Luke Gelata 

on Google

3 months ago

This company is so terrible it's hilarious. I've never left a single review in my life but I felt compelled to contribute to their astonishing current 1.9/5. 

Caitlyn McColeman 

on Google

6 months ago

I have been trying to register my account online since November to pay my bills. None of the online registration systems work, the eTransfer Interac Bill payment system doesn't work. Their error messages are incomprehensible. I'm getting late fees for bills that are overdue that I am ready and willing to pay but can't because I can't create an account! The only think that they get 2 stars for is the very kind customer support people who have been trying to help me troubleshoot through Alectra's broken IT system