Alamo City Eye Physicians

Linda W. 

on Yellow Pages

3 years ago

Very bad customer service. Argumentative. They do no wrong - customers fault or issue. I got a voicemail about my apt in 2 days. I called to cancel & reschedule. I was told I’d already canceled. When I tried to explain no I did not because I was returning the call. I was promptly told they do not ever cancel unless the patient calls. How could I, I was just then calling them back to cancel. I guess they never push a wrong button. Funny this has happened twice to me. Someone has a very similar last name???? But no need for th... read more

M O. 

on Yellow Pages

8 years ago

I was "forced" to use them because they were the only provider in-network for my insurance. First, I had over an hour wait for my 9am scheduled eye exam. Second, the doctor was extremely rude when I refused to have my eyes dilated and threatened not to do the exam at all -- I didn't want to do that and try to drive home. Third - they called to tell me my glasses were ready, but they did not tell me they were closing the Stone Oak office location for over three weeks. I showed up to pick up my glasses, they were closed, and w... read more

tennayjointer 

on Yellow Pages

10 years ago

First I called to reschedule an appointment and they never called me back because someone wrote the wrong number. Weeks later when I called I had to call back and forth with my PCP because the receptionist said my referral was not in their system, when I called back another receptionist found my information and scheduled me. The day I show up to the appointment the receptionist says my information isn't in there and she didnt know I had an HMO and needed a referral. Then she tell me the only reason I was scheduled was becaus... read more

Kelly S. 

on Yellow Pages

12 years ago

I was extremely pleased with my visit to Alamo City Eye Physicians from the moment I walked in the door. I was greeted with friendly smiling faces and the check in process was quick and easy. Once I was taken back to see the physician, the technician assisting me was very sweet and gave me a quick but thorough work up. The physician was very nice and was very patient answering all of my questions and addressing all of my concerns. He explained the findings of my eye exam completely and my vision has never been as clear as it... read more

suzrford69 

on Yellow Pages

13 years ago

Horrible customer service while trying to set an appointment for FOUR new patients. The appointment setter was the rudest, least personable employee I've encountered. Even if Dr Barry was the best doctor in the state I would not take my children there simply because he allows his staff to treat potential clients in that manner.