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Alameda Alliance For Health
- Insurance
- Alameda, CA
About this business
Alameda Alliance for Health (the Alliance) is a public, not-for-profit managed care health plan committed to making high quality health care services accessible and affordable to our community. The Alliance provides health care coverage through our Alliance Medi-Cal and Alliance Group Care (for IHSS workers) programs. These programs are for residents of Alameda County, California. Please visit our Community Outreach Center at Ed Roberts Campus, a Center for People with Disabilities / Ashby BART Station 3075 Adeline Street, S... read more
Location details
1240 S Loop Rd, Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I see a lot of misunderstanding in these reviews. Alameda Alliance is just an administrator for government-funded healthcare. They have nothing to do with scheduling medical appointments or anything else related to the quality of care given by your provider. They're in charge of managing which benefits you have and what will/won't be paid for, and that is based on gov't funding and regulations. They've actually been very helpful to me and have helped me understand how to maximize what I'm getting from my benefits. A lot of t... read more
Today I want to thank Lily, a customer service staff, for not only helping me solve all the problems, but also answering my doubts and very wisely resolving my misunderstandings about other staff members in the past period of time. The most important thing is that she answered my doubts. She said that she carefully read the record of the complaint, and the staff member at that time did note that I had no intention of complaining. I was relieved and resolved my misunderstanding of that staff member after hearing this. Then I ... read more
I recently contacted Alameda Alliance Health Insurance for assistance. After providing all the necessary information about my family members, including reporting that my wife is pregnant, the customer service representative informed me they could not assist me because they needed to speak directly with her. I had clearly explained that I was calling on her behalf, as she does not speak English. I found this experience to be frustrating and unhelpful.
Say they do not cover Gender Affirming Care. Their phone line is disconnected when I call.
I have had a fractured/sprained ankle for about 5 months, and have been unable to walk for 4 of those months. Throughout the process of recovery, every single appointment I have needed (Xray, CT, MRI, podiatrist, PT) has been a complete battle with the Alliance. Their authorization department barely works, and it takes about a month from referral to authorization. That's if you call them about 5 times a week. I'm not sure what happens if you don't. Their directory is completely out of date, many doctors do not take the insur... read more
Frequently asked questions about Alameda Alliance For Health
How is Alameda Alliance For Health rated?
Alameda Alliance For Health has a 2.4 star rating with 82 reviews.
When is Alameda Alliance For Health open?
Alameda Alliance For Health is closed now. It will open tomorrow at 9:00 a.m.
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