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Airport Honda
- Car Dealers
- Alcoa, TN
About this business
Knoxville Area Honda Dealership serving Alcoa, Maryville, Sevierville
Location details
2844 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My mom needed a newer, more reliable, vehicle and started looking at Airport Honda. The internet sales person helped her narrow down her choices and was a big help. The salesman, Kevin Coffman, was very thorough in showing her all of the car's features. I would absolutely do business with them again!
Business response:
Thank you Michele, We appreciate the opportunity to help your mom. Please let us know if there is anything you or your mom may need.
Buyer BEWARE!! We did purchase a vehicle from them - only reason is that they were the only Honda Store that had the model my wife wanted. .. He talked down to us and he kept telling us that was the only unit they had . If he told me once he told us numerous times it was their only unit. The two other Honda Dealers didn't have the vehicle my wanted. The sales manager said that if we put down a deposit of *****which we agreed to. We returned the day to finalize the deal. They had an addendum on the vehicle of over *****. Prio... read more
We took my son here to purchase a new to home truck. We bought a 2018 GMC canyon. To start with We where told that it was a 1 owner. The evening of delivery after driving for 1 hr We noticed the truck had a transmission problem and the climate control light was out. We contacted Airport Honda immediately. We where told that they couldn't get the truck back in for service u til 3 weeks later. During this time the fan relay failed and would not stop the fan from running. We went to Airport Honda looking for a solution. They ga... read more
Lesson Learned: Always have a mechanic check out a used vehicle before purchasing at this dealership. Bought a 2016 Hyundai Sonata 2 months ago and within 6 weeks the engine light is on. It appears It needs a new catalytic Converter for $2500.00.
Business response:
<p>We make sure to check all our vehicles out before retailing them. Unfortunately we cannot see the future with things going bad all the time.</p> <p>It was 2 months after when the converter went bad. We can possibly save the customer some money on the repair but we can't cover it nor would we have known about it.</p>
Various issues with finance, service and sales. No one seems to return calls. Bought two cars from this dealership and will never go back.
Various issues with finance, service and sales. No one seems to return calls. Bought two cars from this dealership and will never go back.
Airport Honda on Alcoa Highway has the worst service department I have encountered in all the years I have been driving. They do the wrong service on your car, take longer than expected, and will tell you anything to shut you up. They also tell you to give them a good review. I'd love to mention some names here, but I will refrain. My advice is buy at another Honda Dealership and definitely don't have your service done at Airport Honda.
Frequently asked questions about Airport Honda
How is Airport Honda rated?
Airport Honda has a 1.6 star rating with 8 reviews.
When is Airport Honda open?
Airport Honda is closed now. It will open tomorrow at 9:00 a.m.
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