AIG Claim Services

Gene Wong 

on Google

6 years ago

The process hopes you drop your claim by ignoring the contracted promises they've made and the documents you have provided. The agent asked for an "estimate" for repairs to a rented vehicle when the uploaded documents already showed the reasonable cost that was already paid for repairs when the vehicle was returned. The agent then requested a "breakdown " of the estimate even though it was explained that it was not available when Hertz had determined the cost of repairs with damage pictures and phone calls in Mexico. It took... read more

amber geer 

on Google

6 years ago

If I could give zero stars, I would. This place is absolutely despicable. I had to cancel my flight because family member (cousin) I was planning to visit was going to be having surgery at the time of my visit and would not be up for extended visitors. All I wanted was my money reimbursed so I could schedule my visit for a later date, and they told me first that they needed medical information which, according to HIPPA is unauthorized. Then they told me cousins don't count as family. So I'm not being reimbursed because cousi... read more