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AfricaGems
- Consumer Goods
- Mill Valley, CA
About this business
AfricaGems offers a large selection of loose gemstones, from Alexandrite to Zircon as well as unique gemstone rings and fancy colored diamonds.
Location details
35 Miller Ave PMB 236, Mill Valley, CA, 94941, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a **** caret Chatham sapphire from Africa Gems at a good price on Dec 10, 2023. I got an email the next morning saying my order was cancelled. I emailed and called to inquire why. I got an email response from an Africa Gem associate saying "Hi, your funds were refunded and order cancelled as we had a pricing issue on that product with our database. Sorry about that"In their store policies page (***************************************************************************) under Pricing Policy it reads "AfricaGems w... read more
Business response:
This person indeed purchased a gemstone whose price was incorrect due to a database error. He contacted me about his coupon at midnight my time. We responded to his email when our office opened the next morning and told him the site has a sitewide sale now which he can take advantage of or if he wanted a coupon to use at a later day he should contact us for one. We never heard from him. Not sure why he would contact BBB about this?
I am very impressed with this business's integrity and customer service. I have placed three orders with them. The first one I had to cancel, and the gentleman I spoke to did so very politely with no problems. The second, I was impressed with the quality of the gem I received from them and the packaging. Shipping was a bit slow to ******, but not a big deal. The third order appears to have been lost in the mail, and they gave me a refund after some investigation. They inspire confidence and I would definitely order from them... read more
Frequently asked questions about AfricaGems
How is AfricaGems rated?
AfricaGems has a 4.6 star rating with 115 reviews.
When is AfricaGems open?
AfricaGems is closed now. It will open at 10:00 a.m.
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