Affirmations Psychological Services of Ohio

Mandi Roark 

on Google

3 months ago

My oldest teen started going here, had a good therapist for about four months. She moved on and promised to help find another therapist within the group. Never heard back from her, despite repeated attempts to contact her. I then called and scheduled with another therapist, just received a call less than four hours before my teens appointment that the new therapist was no longer accepting patients under 18. Getting my teen to therapy is a mental ordeal and to call and cancel an appointment like this last minute is completely... read more

Lauren Locke 

on Google

a year ago

This company put me into collections when I never received an e-mail, phone call, or letter in the mail saying I owed them less than $100 meanwhile the therapist felt the need to follow-up on her schedule periodically directly to my e-mail. When I called to try and resolve the bill today I spoke to a terrible customer service representative named, Cody. She would not answer my question twice about hitting 2 for billing and then trying to give me a different number to call when I supposedly called billing. I asked to speak to... read more

Carrie McDonald 

on Google

a year ago

I just received a letter from a collections agency letting me know that Affirmations (Broad St. location) sent me to collections due to unpaid bill of $50. Did I have a credit card on file? Yes. Did they have my phone number, email, and home address? Yes. Did they try to inform me of this unpaid bill in any way? No. They have always had billing issues, but this is too much. They haven't responded to my email and their new billing group was not helpful. 

Mercy Kumolu 

on Google

a year ago

Their billing department is very unorganized and unresponsive. They keep giving me the runaround and telling me they’re going to call me back in x number of days and then they never do. It’s almost as if they just tell you that they’re gonna call you back to avoid having to address your concerns. This is not a place that I would recommend to friends or family because of the way their billing department treats their clients. 

Nadezhda 

on Google

a year ago

Absolutely am thankful for this place!! I see Heidi and she's absolutely amazing, my husband sees Todd and my son will soon see Jessica a kids therapist! I have been going here for 4 years and my husband 3, we are forever grateful for them and this wonderful place! They saved our marriage and helped me through some really dark times! I also have all my friends, and all there kids go there and absolutely love it, I have had no trouble there and contact has been amazing, and I have never felt so safe especially for someone who... read more